Navigating challenges and embracing growth

In a dynamic world where career trajectories often take the resemblance of winding roads, Uzoamaka's journey stands as a testament to concerted resilience, determination, and continuous growth. From her humble beginnings post-service year in the banking sector to her current role at Maersk, as the head of CX Key Client and Runway in Central West Africa, Uzoamaka's story is one of unwavering dedication, drive for excellence and strategic growth.

My Professional journey at Maersk has been nothing short of a thrilling adventure, marked by a wealth of experiences, unexpected twists, and invaluable lessons. It all began in 2015 when I made the life-changing decision to join Maersk's Lagos office in Nigeria. Fresh off starting my master's program in Marketing, I was eager to apply my newfound knowledge and skills in a dynamic corporate environment.

Navigating early challenges

In my role as a Customer Service Agent within Maersk's Essential Services Team, I found myself thrust into the dynamic world of customer service and satisfaction. Assigned to cater to the largest clientele within that segment and as daunting as it was, I embraced the challenge with unwavering commitment. Also, in those initial days, I witnessed a wave of digital launches, introducing mobile apps and CRM tools aimed at optimizing customers transactions. Seeing how these technological advancements and tools not only enhanced operational efficiency but also laid the foundation for a more seamless and customer-centric approach, I passionately applied myself to understanding the process and effective utilization thereby increasing the team’s productivity.

Nevertheless, my journey at Maersk was not without its own fair share of challenges. I navigated through two significant transformations within the company, each presenting a unique set of obstacles and opportunities for personal and professional growth. Despite the uncertainties accompanying change, I eagerly seized the opportunity to assume more responsibilities, thereby expanding my skill set.

By the year 2020, I had ascended through the ranks, achieving the position of Senior Customer Experience Partner. In this role, I spearheaded initiatives aimed at elevating customer satisfaction and fostering loyalty.

Also, during that time, the world witnessed the Covid-19 pandemic, which brought about different challenges, and as the then supervisor of the longstanding team in Nigeria, my strong resolve and passionate dedication inspired my team members to deliver on tasks with impeccable excellence, while confronting the pivotal responsibilities of upholding data accuracy, minimizing longstanding containers, and improving port congestion. All of these had to be accomplished amidst the transition to remote work and evolving customer demands. Throughout this period, my resilience and determination stood firm. I guided my team with both grace and confidence, motivating them to surmount the challenges and emerge stronger than ever before.

Achieving dreams and making impact

Last year, I received the opportunity to lead the CX Key Client and Runway team in Central West Africa—a role that has further propelled me to becoming the leader that I have always aspired to be. It was during this time that I made the decision to invest in my professional development by enrolling in a certification course in Business Analytics from Harvard Business School Online. The decision to pursue further education proved to be pivotal. Armed with the new knowledge and skills to apply fundamental data analysis to real business problems, I was better equipped to tackle the complex challenges of the business landscape.

Looking back on my journey at Maersk, I am filled with gratitude for the opportunities that have shaped me into the leader that I am today. Each challenge, setback, and triumph has been a stepping stone towards my ultimate goal; to make a meaningful impact.