We would like to inform you about an upcoming upgrade to our financial system, as we transition to SAP S/4HANA in July 2025. While this upgrade will bring meaningful improvements to our operations and enhance our ability to serve you, we also want to make you aware of the changes and potential challenges that may arise during the transition.
The transition will require us to suspend some of our financial system functions temporarily. We will make every effort to minimise any inconvenience caused and ensure a smooth transition. To enable a smooth transition, we would like to share the following overview of the changes you may experience during the transition period and following the upgrade. We recommend that you review this information and make any necessary updates.
- You may experience delays in our invoice creation during the system migration from 11 July to 13 July 2025: Please note that as of 14 July 2025 customers will notice a change in invoice and credit notes layout, however, all the required standard information will be present.
- Expect changes to our invoice templates (PDF), effective 14 July 2025: These changes may require adjustments to your system setup or EDI configuration to ensure seamless receipt and processing of the updated invoice format. The key changes mentioned below will be included:
- Service Provider Information: The invoices will now exclusively feature our local agency entity established in the respective country.
- Tax Specification Table: A detailed tax specification table will be added at the end of each invoice, displaying all necessary values in the local tax reporting currency. This enhancement will help us meet our reporting obligations across different countries.
To enable a smooth transition, please click on the template links below and refer to the changes highlighted in the invoices. Please note that, depending on your local requirements, the invoices may look different.
- All customers currently receiving E-Mail will notice a name change on a few of their invoice type descriptions effective 14 July 2025: Please review the changes listed below and ensure that this information is passed to your Information Technology team (IT), Integration team, or third-party vendor to ensure that they are aligned with these changes.
| Invoice Category | New Invoice / Credit Note Title |
|---|---|
|
Invoice Category
Export/Import Local Charge
|
New Invoice / Credit Note Title
EXPORT INVOICE, IMPORT INVOICE
|
|
Invoice Category
Export/Import Local Charge Credit Note
|
New Invoice / Credit Note Title
EXPORT CREDIT NOTE, IMPORT CREDIT NOTE
|
|
Invoice Category
Other charges (not part of the above types)
|
New Invoice / Credit Note Title
Manual Invoice
|
|
Invoice Category
Other charges Credit Note
|
New Invoice / Credit Note Title
Manual Credit Note
|
If you have questions about the above, please contact your regular contact person. We would also like to encourage you to be proactive in preparing for the transition.
Please note that the dates mentioned in this advisory are related to the upcoming system transition. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to the upgrade.
We appreciate your patience and understanding as we work to improve our financial system to better serve you.
This information is relevant for customers:
Europe: Egypt, Algeria, Bulgaria
India, Middle East, and Africa: Angola, Cameroun, Somalia, Gabon, Benin, Congo, Sierra Leone, and Cote d'Ivoire
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