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As part of our continued commitment to delivering a seamless and secure onboarding experience, Maersk is enhancing the Know Your Customer (KYC) process for all New Registrants in India on Maersk website i.e. www.maersk.com.
This initiative is aligned with the Statutory KYC regulations and is designed to strengthen compliance while mitigating risks such as identity fraud and unauthorized access.
Our Mission Statement
These enhancements are part of our broader efforts to digitize and simplify KYC journey to try to mitigate any potential risks and other challenges.
KYC documents are specifically required during the registration of New Customers and on a recurring basis for our all Customers.
What You Need to Do
New customers registering on www.maersk.com will be prompted to upload Valid & Updated KYC documents.
Our registration journey will guide you through each step to ensure a smooth experience.
What is New in Registration Journey?
Introduction of a digitized document collection process for New Customer Registration journey that simplifies and accelerates self-registration related to New Subtypes which are as follows:
- Company
- Sole Proprietor
- Partnership
Mandatory KYC Documentation as per Business Type:
Humble request to please keep the following documents in hand before proceeding with the Registration Journey on www.maersk.com:
A) Company
Personal Documents:
- Letter of Authority on Official Letterhead
- Personal PAN card of the Person Registering on behalf of the Company
Business Documents:
- Business PAN
- Updated & Complete GST REG-06 Certificate including all pages i.e. Annexure A & Annex-ure B
- Import Export Code (IEC) Certificate
- Certificate of Incorporation (COI)
Proof of Company Address:
- Electricity Bill not older than 3 months old
B) Sole Proprietor
Personal Documents:
- Letter of Authority on Official Letterhead
- Personal PAN card of the Person Registering
Business Documents:
- Updated & Complete GST REG-06 Certificate including all pages i.e. Annexure A & Annex-ure B
- Import Export Code (IEC) Certificate
- Certificate of Registration (MSME / Shops & Establishments Certificate etc.)
Business Owner(s) details:
- PAN card & Aadhaar card of the Sole Proprietor
Proof of Company Address:
- Electricity Bill not older than 3 months old
C) Partnership
Personal Documents:
- Letter of Authority on Official Letterhead
- Personal PAN card of the Person Registering on behalf of the Company
Business Documents:
- Business PAN
- Updated & Complete GST REG-06 Certificate including all pages i.e. Annexure A & Annex-ure B
- Import Export Code (IEC) Certificate
- Partnership Deed or Certificate of Registration of Partnership
Proof of Company Address:
- Electricity Bill not older than 3 months old
D) Freight Forwarder / Customs House Agent
Personal Documents:
- Letter of Authority on Official Letterhead
- Personal PAN card of the Person Registering on behalf of the Company
Business Documents:
- Business PAN
- Updated & Complete GST REG-06 Certificate including all pages i.e. Annexure A & Annex-ure B
- MTO / IATA / CHA certificate
- Certificate of Incorporation (COI) / Partnership Deed / Certificate of Registration of Part-nership
Proof of Company Address:
- Electricity Bill not older than 3 months old
Support Required OR Need Help?
Visit our LIVE HELP CHAT on https://www.maersk.com/support/chat/#/
Key Points:
- Access to Maersk website services is subject to the completion and verification of KYC documentation. Incomplete submissions may result in delays.
- Post registration, if exceptional concerns are identified, we reserve the right to review / suspend the account to verify adherence to our compliance and ethical standards.
- Providing accurate, valid and updated KYC Documents to the Carrier is the sole responsibility of the Customers.
- Any charges, penalties, fines arising due to non-compliance, invalid or incorrect submission of KYC Documents will be on the Customer’s account without any exception.
Thank you for being a valued part of our journey toward safer and smarter logistics.
Together, we’re creating a safer and more connected experience!