Please note the responsibility to ensure the temperature is stepped up rests with the Shipper. The Shipper, or his/her appointed agent, is to send instruction 2 days prior to when the step-up is required to PPECB with za.export@maersk.com in copy for Maersk Line shipments.
Should step-up date fall on a weekend, the step-up instruction is to be sent by latest 16h30 on the Friday prior the weekend of step-up.
Kindly use the below format when sending your email instruction:
Subject: FSM/Step-Up – Bill #
Body of mail: Please step-up below containers to temp xxx degree Celsius on xxx date
Maersk will update the booking, tracking and ensure the container temperature is amended as per your request.
We would like to take this opportunity to say thank you for doing business with us.
If you have any questions, please feel free to reach out to your local sales or customer service representative.
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