We are writing to inform you that we will be undergoing a financial system upgrade to SAP S/4HANA. While we are excited about the many benefits that this new system will bring to our operations, we would like to take this opportunity to inform you about some upcoming challenges that you may experience during the transition. The upgrade to SAP S/4HANA is a significant change that will require us to temporarily suspend some of our financial system functions during the transition. We understand that these delays can be frustrating, and we apologies in advance for any inconvenience this may cause.
Please note due to this transition, effective 13 June 2023, for any technical EDI-related issues that occur during this period, please reach out to email@example.com.
Please refer to the example below for all the required information to be included in your email, as this will assist our team in analysing your concern and reverting back to you faster:
Customer Name: Nola PTY LTD
EDI Customer Partner Id (receiver ID on EDI): NOLA
Invoice Number: 111132373
EDI control number: 2576
Customer Technical/EDI Contact Name: Brady Exempt
Customer Technical/EDI Contact Number: +27218596321
Customer Technical/EDI Email Contact: firstname.lastname@example.org
Number was missing from segment: RFF+IV
What caused the EDI message to fail on your system? (Please provide detailed explanation of the error, including the EDI message content causing the error): Mandatory field/segment missing, Invoice.
Please note that the dates mentioned in this advisory are related to the upcoming system Go-Live. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to the upgrade.
We appreciate your patience and understanding as we work to improve our financial system to better serve you.
This information is relevant for specific customers in the following countries:
EUR: Croatia, Cyprus, Greece, Italy, Malta, Serbia, Slovenia, Bulgaria, Egypt, Georgia, Israel, Lebanon, Libya, Romania, Syria, Portugal, Spain, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Slovakia, Guadeloupe, Martinique, Reunion, Austria, Switzerland, Norway, Guernsey, Ireland, Albania.
NAM: Canada and United States.
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