Thank you for being part of our Ocean Flexible journey. Post the launch of Flexible a few years ago, we have received a lot of feedback on how to make the product better suited to your needs. Hence, we have simplified the booking acceptance window and the application logic for amendment fee.
From 15th June 2023 onwards, all Flexible customers would be able to place bookings upto 7 days prior to ETD, reduced from the earlier 14 days. Customers can also cancel and amend for free upto 7 days to ETD.
However, any cancellation/change of transport plan within 7 days will be charged an amendment fee of 200 USD (per container). This would be applicable for amendments done from 15th July. This would continue to be invoiced on a quarterly basis and not be charged at shipment level.
The purpose of this fee is to cover additional costs and operational requirement to accommodate last-minute transport changes.
Please note that Amendment fee will not be applicable in cases where the change is due to carrier initiated reasons. Below table would help you understand the applicability of amendment fee basis the various scenarios.
| No. | Booking Amendment/Cancellation | Change requested within 7 days to ETD | Fee Details |
|---|---|---|---|
|
No.
1 |
Booking Amendment/Cancellation
Change of Vessel (COV)
|
Change requested within 7 days to ETD
Shipper requests to change shipment to a different vessel/voyage than the one on the original booking confirmation.
|
Fee Details
Amendment Fee applies.
|
|
No.
2
|
Booking Amendment/Cancellation
Change of Origin (COO)
|
Change requested within 7 days to ETD
Shipper requests change of origin to an origin stated at the time of contracting.
|
Fee Details
Amendment Fee applies.
|
|
No.
3 |
Booking Amendment/Cancellation
Change of Destination (COD) Pre-gate in
|
Change requested within 7 days to ETD
Shipper requests to amend the destination/delivery location before a container is gated in at the port of origin.
|
Fee Details
Amendment Fee applies.
|
By implementing this new booking acceptance window and application logic for amendment fee, we aim to ensure that our services remains efficient and reliable for all our customers.
Should you have any questions about the above, please do not hesitate to contact your local Maersk representatives. You will find contact details of our local offices on the Maersk website.
We thank you for your partnership and look forward to continue serving your global transportation needs.
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