Notice of Change in Invoice Documents Received

As previously communicated, our financial system has undergone an upgrade to SAP S/4HANA.

Due to regulatory invoicing requirements across countries, customers may notice changes in invoice documents received. The credit note will cover any negative billable items, while the debit note will cover any positive billable items (Basic Ocean Freight (BAS), Bunker Adjustment Factor (BAF), Terminal Handling Fees, Documentation Fees, etc.).

If you have any questions or require further clarification, please do not hesitate to reach out to your regular contact person.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

EUR: Albania, Austria, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Egypt, Finland, Georgia, Greece, Guernsey, Guadeloupe, Hungary, Ireland, Israel, Italy, Latvia, Lebanon, Lithuania, Libya, Malta, Montenegro, Martinique, Norway, Poland, Portugal, Romania, Reunion, Serbia, Slovakia, Slovenia, Spain, Switzerland, the Syrian Arab Republic.

NAM: Canada and the United States of America.