Notice for delays in payment application and freight release

As communicated earlier, we will be undergoing a financial system upgrade to SAP S/4HANA in November 2023. While we are excited about the many benefits that this new system will bring to our operations, we would like to take this opportunity to inform you about upcoming changes and challenges that you may experience during the transition. The upgrade to SAP S/4HANA is a significant change that will require us to temporarily suspend some of our financial system functions during the transition. We understand that these delays can be frustrating and apologise in advance for any inconvenience this may cause.

Please note that due to this transition, there will be a system freeze from 3 November to 6 November 2023, and the customers may experience delays in processing payments in the system from 7 November to 12 November 2023. Subsequently, cash customers will face delays in release of their freights during this period. We request cash customers to contact their respective finance team or the customer service representative through their business address along with the proof of payment for release of the cargo.

If you have any questions concerning the above, please reach out to your regular contact person. In addition, we would like to encourage you to be proactive in preparing for the transition.

Please note that the dates mentioned in this advisory are related to the upcoming system Go-Live. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to the upgrade.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

Bangladesh, Bahrain, China, Hong Kong, Iran, Iraq, Japan, Jordan, Kuwait, Malaysia, Maldives, Mongolia, Macau, Nepal, Oman, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan and Yemen.