Notice for online “Refunds” solution on the MyFinance platform

We would like to share an update on the transition to our new financial system. We are committed to provide the best possible customer experience, and to do so, we have made some changes to our online refund’s solution process.

Effective 1 November 2023, no refund requests will be accepted through E-Mail and instead, will only be accepted through the self-service portal "My Finance: Refunds". You will no longer need to share the bank account details through E-Mail, making the process faster and more secure.

Please note that for registered MyFinance customers, payments designated as refundable credits will be reported under the "My Finance: Refunds" tab; these refunds can be requested by you.

You are encouraged to request collectors to adjust the refundable credits against your outstanding invoices. Before submitting a request, please make sure there are no outstanding invoices, as there are high chances that these requests could be rejected.

The Maersk Master Data will be updated with the new bank account information, and the customer must provide one of the required documents listed below:

• Cancelled check
• Bank statement
• Company letterhead along with stamp and signature
• Bank confirmation letter head along with stamp and signature

To register in MyFinance, please refer to the registration guide.

The navigation for the "My Finance: Refunds" tab is shared below:

• Go to www.maersk.com and click on “Manage” and select “MyFinance”.
• Click on Credit/Refunds Tab to find refundable credits
• Select the refundable credit that you want to refund and click on “Request to Refunds”
• Select the refund payment method (cheque/bank) option according to your requirement
• Click on submit refund request
• You will get a confirmation stating refund case ID has been generated and would be handled in 5-7 working days

If you have any questions concerning the above, please reach out to your regular contact person.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

IMEA: Angola, Gabon, Democratic Republic of Congo, Djibouti, Sudan, Ghana, Liberia, Ivory Coast, Kenya, Tanzania, Uganda, Madagascar, Mozambique, Benin, Togo, Cape Verde, Gambia, Guinea, Senegal, South Africa, Somalia, Sierra Leone, Cameroon, and the Republic of Congo.

APA: Philippines and Indonesia.

NAM: the United States of America  and Canada.

Europe: Norway, Switzerland, Poland, Austria, Finland, Latvia, Lithuania, Estonia, Syria, Ireland, France, Denmark, Sweden, UK, Germany, Netherland, and Belgium.

LAM: Guatemala, Mexico, Ecuador, Peru, Brazil, Dominican, Venezuela, Argentina, Uruguay, Bolivia, Chile, Colombia, Costa Rica, El Salvador, Honduras, Nicaragua, and Panama.