Billing Simplified with Maersk’s MyFinance

17 January 2024

Managing shipping invoices can be cumbersome and time-consuming, especially if you’re dealing with multiple shipments with different logistics partners across different destinations — all manually. But what if we tell you that you can manage your bills, invoices, and make payments with the click of a button?

MyFinance makes it possible!

Maersk’s web-based finance tool, MyFinance, makes invoice management more accessible and convenient. Here’s everything you need to know about this tool.

How to get started with MyFinance?

Simply log into your account if you are an existing user or register as a new customer. Once logged in, you can access our hub page with numerous widgets and a menu bar on the left-hand side – navigating you to all the pages and tools.

MyFinance is accessible from the left-hand navigation menu. It allows you to manage your account as well as view, pay, and raise disputes for invoices.

How to use MyFinance?

Step 1: Open the Maersk website.
Step 2: Go to the Account button in the top right-hand corner.
Step 3: Log in using your username and password.
Step 4: Click MyFinance on the left-hand navigation menu.

Let’s go through different sections of MyFinance and its functionalities.

The dashboard tab helps manage your cash flow. It provides a summary of the user's account, including outstanding bills, overdue invoices, and categorized graphs showing all statuses. The search bar on every tab allows users to search invoices using invoice number, bill of lading number, or dispute ID. It gives you an overview of your invoices and disputes as well as a brief timeline analysis.

Note: All the tabs also have the option to export all to download the data shown on the screen in a spreadsheet format.

billing simplified

This section displays all your current outstanding invoices. Sorting options include Due Date, Invoice Date, and Invoice Amount. Additionally, you may filter the results by applying a date range or invoice type. This section is completely customizable and can help you select, download, share, and pay multiple invoices simultaneously.

To view an invoice, click on the invoice number, and your invoice will open in a tab at the bottom. You can download your invoice from this tab or select your invoice on the Open tab and click on the download icon on the panel below.
You can also share the invoice with up to five people via email. Select the invoice and click the envelope icon on the panel below to open a dialog box. You can enter up to five email ids with which to share your invoices.
You can also pay your outstanding invoices using the pay button on the panel. MyFinance portal offers two modes of payment which we will discuss later.

billing simplified

This section displays all the invoices that have been paid. It shows the invoice number, bill of lading number, customer reference number, date of payment, paid amount, payment receipt, and payment status. You can choose to sort and filter the results according to your needs.

Like previous tabs, you can select, share and download multiple invoices using the panel below. You can also download your payment receipt by clicking the payment receipt number.

billing simplified

In this tab, you can view all the disputed invoices along with their case ID, invoice number, bill of lading (BoL) number, disputed amount, due date, the reason, and the current status of the dispute. You can also filter the invoices based on these fields according to your specific needs.

To monitor the progress of an individual dispute or add comments/attachments, click on the respective case ID.
It will lead you to a section where you will get an overview of the disputed invoice, track its progress, provide comments, or attach relevant documents.
Our dispute agents will review your comments and assist you further in the Dispute Activity section.

You can check out how to raise a dispute against an invoice here.

billing simplified

How to raise a dispute against an invoice in MyFinance?

The Open tab lets you raise a dispute against any invoice that requires further attention.

To raise a dispute against an invoice, select the invoice and click the dispute icon located on the panel below.
This action will redirect you to a page where you can select the reason for the dispute.
Once you have selected the reason, you will be prompted to fill out the required details.
With MyFinance, you will receive a charge-level breakdown of the dispute — where you can input the dispute category, current amount, and disputed amount. You can also describe your dispute and attach any relevant documents.
Enter your details and click Continue, followed by Create dispute.

billing simplified

How to use MyFinance for payment?

MyFinance offers you two payment options.

You can pay using your credit card or our smart-pay option that allows you to make direct bank transfers. Let us get an overview of both payment options one by one.

billing simplified

To utilize the SmartPay feature, setting up a bank account before making payments is necessary.

To set up a bank account, navigate to the My Account section, select settings, and then proceed to the Payment Setup tab.
Next, click the Add Bank Account button and provide the necessary bank details.
After processing the information, your bank account will be integrated into our system within one business day.
Once your bank account is set up, you will see the SmartPay option on your payment screen next to the credit card option.

billing simplified

Note: You can also include multiple bank accounts for direct transfers. It is important to note that, unlike the credit card option, no convenience fees will be incurred when using the direct bank transfer feature.

Summing Up

With MyFinance, you can manage your transactions from anywhere, anytime. Forget about visiting physical payment centers or mailing checks. All you need is a computer or a smartphone and an internet connection.

Making payments has never been this convenient and effortless.

Access information like your account balance, upcoming payments, outstanding invoices, payment status reports, and more — all organized in one place for easy management.

Pay an invoice, receive a refund, or settle a dispute in just a few easy clicks.
Get a consolidated view of your payment history, due dates, and amount.
Set reminders to notify you when your bills are due.

With 20+ intelligent features, MyFinance lets you experience fund transfers five times faster with complete transparency and security. We also provide customers with 24/7 support through our live chat team, making it easy to get assistance whenever needed. Our goal is to make doing business with us hassle-free and efficient.

Invoice paid	Unique customers	Invoices views	Disputes cleared
Invoice paid 6500+	Unique customers 1000+	Invoices views 15,000+	Disputes cleared 3,500

Try MyFinance on the Maersk logistics portal and experience the convenience of digital transactions with the security of a bank vault and make business decisions faster.

At Maersk, our customers are our priority, and we aim to make shipping easy for them. For you. Start shipping faster, smoother, easier — with Maersk!