Adjustment while submitting shipping instructions / Export Customs Reference Number in Colombia

Our journey to simplify and improve your experience continues to move forward. We are pleased to announce you about an important update that we have implemented to enhance and process your requests.

Starting February 15th, we have decided to optimize our shipping instructions submission process in our webpage. We have enabled a field called Customs Reference Number in which you may include the export manifest number SAE, FMM or Memorial DIAN while you are submitting your shipping instructions. This will allow to match the information you have included in Gerleinco’s website allowing us to receive a heads up in case any discrepancy is found.

The Customer Reference Number es mandatory to issue the Transport Document, therefore please make sure to include this information while you submit your shipping instructions.

This innovation will allow us to provide a faster a specialized attention in your shipping instructions and export customs documents.

Please do not hesitate to contact us through our contact center to the phone number or our contact email addresses regarding any doubt with this process or any other.

Our Team is highly capable and is willing to assist you and your enquiries, solving your doubt and help having a fluid experience in each interaction with us.

We appreciate your understanding and support meanwhile we work to improve our services. This will allow us to serve you better and more efficiently, We are excited about the benefits this will bring to your experience working with us.

We are thankful in advance for your attention regarding this advisory.