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At A.P. Moller – Maersk, we are continuously working to increase digitization and enhance self-service features to provide a more transparent and efficient experience for our customers.
Effective Monday, 1st December, for United Kingdom and Ireland customers, all booking amendment requests submitted prior to empty container pick-up must be made through our supported digital channels, including Maersk.com, EDI, and INTTRA. This will help streamline the process allowing more efficiency to process requests faster and with accuracy.
We will continue to accommodate email instructions only under the following scenarios:
- Amendment requests received after an empty container has been picked up from the depot.
- Amendment requests that cannot be performed online due to system or website downtimes. (Please attach a screenshot of the error so our teams can assist you swiftly.)
- Requests from customers who have purchased our Maersk Booking services (BKS) product.
- Maersk Go customers are excluded from this policy due to current online limitations.
Any requests received outside of these scenarios will be rejected, and you will be guided to use our online channels.
Please refer to the following support page for guidance: How to amend a booking? | Support | Maersk.
To ensure you're ready for this change, please register now on Maersk.com. Our Online Chat and Customer Experience teams are also available to support and guide you with any questions.
We would like to reconfirm that handling time for requests that come through Maersk.com will be more efficient for you and your organization and provide greater visibility in your supply chain.