Shipping to and from Indonesia
Your complete guide to shipping to and from Indonesia. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
款项
了解发货时付款方式概况。
To avoid unnecessary delays and costs it is essential that you have paid your invoice in full by the due date. Payment 2 days prior to ETA is recommended in order to avoid delay.
ePayment will enable easier and faster access to pay your invoices.
- Do not need to send Payment Proof anymore.
- Automatically get payment confirmation mail (Official Receipt) sent to your mailbox or in MyFinance once payment settled.
- Instant online B/L release with minimal paperwork (for e-BL customers)
- Instant DO release to terminal (payment made prior vessel arrival & already registered on Yearly CGL (Container Guarantee Letter) with BL type SeawayBill/OBL has been surrendered)
- As easy as online shopping from your own home.
- Manage your account online 24/7 - View, print, dispute and pay your invoices any time anywhere! Get started now with MyFinance on Maersk site.
How to use ePayment feature?
Click here to see guidance for customer. Click here to see guidance for Agent/EMKL
- Log In to maersk.com
- Choose MANAGE & click MyFinance. Go Select invoices and click on "PAY" button
- Choose Internet Banking or Bank Transfer.
- For Bank Trasnfer, Click the Get Payment Code button and print to save payment instructions in order to make payment at the nearest ATM or Internet/Mobile Banking.
- If you have an account with Mandiri, BNI, BRI, CIMB, Danamon, Maybank, Permata please choose the same bank. If you have different bank, please Get Payment Code MANDIRI & pay via Online Transfer
- For transactions under < IDR 25.000.000, please get payment code mandiri & use Online Transfer.
- For transactions above > IDR 25.000.000, please Get Payment Code MANDIRI.
- For transfer via SKN (Sistem Kliring Nasional)/RTGS (Real Time Gross Settlement), please Get Payment Code MANDIRI. Make sure the beneficiary name is the same as MyFinance name.
- For transfer via teller, please Get Payment Code MANDIRI & go to Bank Mandiri Teller.
- Pay in the SAME AMOUNT as per stated in payment instruction.
- The payment code will expire after 48 hours or as per stated on the payment instructions. If payment is made after that period, you need to Get New Payment Code.
- Check your MAILBOX (INBOX/SPAM), you will get Payment Confirmation mail from us INSTANTLY! from noreply@maersk.com.
Note for epayment:
- For different bank transfer using SKN, we will follow Bank Indonesia kliring cut off time for settlement.
- For shortpaid or payment that have different amount with the invoice, you can use the manual payment channel.
Short payment
For short paid or payment that have different amount with the invoice, you can use the manual payment channel.
Collection account | Beneficiary Name | IDR | USD *) |
---|---|---|---|
Collection account
HSBC bank
|
Beneficiary Name
Maersk A/S
|
IDR
IDR - 050-071935-069
|
USD *)
USD - 050-071935-116
|
Collection account
Mandiri bank
|
Beneficiary Name
PT PELAYARAN BINTANG PUTIH
|
IDR
IDR - 121-000-9900-147
|
USD *)
USD - 121-000-9900-154
|
*) Note: payment in USD is only intended for overseas customer. All local (Indonesia) customers are mandated to do payment in IDR as per BI (Bank of Indonesia) regulation.
Note for manual payment: For same day freight release, we are recommending to always provide BL or Invoice number in your payment slip / remittance advice & email to id.export@maersk.com or id.import@maersk.com by 4:30 PM Indo time for processing.
The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.
Maersk uses the rate of exchange from 7 days prior to departure for export invoices and 7 days prior to arrival for import invoices.
For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.
If you want to dispute a payment or invoice, you can do so quickly and securely through MyFinance.
Benefits
- Easy to raise dispute. The new experience lets you fill up the details needed, and let our finance team review your dispute faster.
- Easy to track. The new design will let you know the status of the dispute i.e. whether a dispute is accepted, rejected or is in-progress.
Your dispute will be logged immediately, and our Dispute team will resolve it as soon as they can.
How to raise a dispute
- Click Account located at the top right corner of the home page and Login.
- Click Manage in the top menu and click Go to MyFinance in the drop-down.
- In MyFinance, click on Open Invoices tab.
- In Open Invoices tab, you will get an overview of your invoices.
- You can dispute an invoice by clicking on the Notepad icon.
- If you want to dispute more than one invoice, select invoices, and click Mass Dispute button at the bottom of invoice table.
- Dispute form will open, select dispute reason from drop down.
- Fill in mandatory details and click on Submit.
Standard Turnaround Time
Time taken to resolve the disputes along with promise to pay (where are invoices are correct) is in 5-7 working days range.
Please kindly find below procedure to process the refund:
- Container Deposit
- Request transfer to shipper or consignee account
- Customer Refund Request Letter (print using head letter of consignee / shipper)
- Payment proof
- Original SP2
- EIR
- Request transfer to EMKL or third party account
- Power of attorney (surat kuasa) from shipper or consignee (print using head letter of consignee / shipper) to EMKL/forwarder.
- Customer Refund Request Letter (print using head letter of EMKL/forwarder)
- Original SP2
- EIR
- Payment proof.
- Others
- Request transfer to shipper or consignee account
- Customer Refund Request Letter (print using head letter of consignee / shipper)
- Payment proof / receipt from depot (for detention refund)
- Request transfer to EMKL or third party
- Power of attorney (surat kuasa) from shipper or consignee (print using head letter of consignee / shipper).
- Customer refund request (print using head letter of EMKL/forwarder)
- Payment proof / receipt from depot (for detention refund)
Additional Notes
- We only can transfer the fund if there’s no pending invoices (outstanding under respective party (shipper / consignee’s account/EMKL/forwarder).
- Power of attorney (surat kuasa) should be printed under company head letter by stated Bank Details with Bank Account number and Full Bank Name (example: Bank Central Asia for BCA or Bank Negara Indonesia for BNI etc) along with stamp duty (Materai) IDR 10.000.
- We are not accepting any personal bank account number, hence please provide your company bank account number.
- Minimum refund could process USD 3.
Submit All Document
Please submit all hardcopy documents to following address
- Maersk Indonesia – Account Receivable Team
International Financial Center Tower 2, 40th Floor
Jl. Jend. Sudirman No.Kav 22-23,
Jakarta Pusat 12920
Please also send softcopy documents to
Submit Your Refund Request via MyFinance
Payments marked as Overpayment and Duplicate payment will be listed under the Refunds tab, which customers could request for Refunds through MyFinance.
Click here to see the advisory, or click below PDF guidance to see the steps
MyFinance
我们的网络平台随时为您提供信息和洞察。
动态信息
通过 MyFinance,您可轻松了解所提供的各类数字服务和您的应付款。 知晓您的发票支付和逾期发票状态,从而管理您的现金流并按时付款。
轻松又安全
无论您身在何处,借助 MyFinance 就能访问财务信息。 所有我们的金融服务均以数字化方式提供,非常安全。
MyFinance 在线功能
开具发票- 所有未结清的发票都会列于此标签下。
- 可搜索和下载单张或多张发票。
- 您还可以查看和下载发票的 PDF 副本。
- 单张和批量发票(一个争议原因)可以在“开具发票”标签下提出争议。
- 客户账户中的未结清信贷将在此标签下列出。
- 在此标签下可查看已支付的发票。
- 您也可以查看发票和付款收据。
- 单张和批量发票(一个争议原因)可以从“已付发票”标签下进行争议。
- 您可在此标签下查看有争议的发票。
- 客户可以查看状态和评论。
- 客户可以查看所有未结清的发票和贷方。
- 在 MyFinance 上注册的 CHA、第三方代理可以从搜索标签中查看和下载本地发票。
- 对于运费、滞箱费和滞港费发票类型,需要收货人的批准。您可在线申请此批准。
- 收货人/付款人可通过聊天或发送电子邮件至 CENWWWSVCREG@maersk.com(附上客户和代理人代码的详细信息),要求代理人链接至其客户代码。
- 已进行线下支付(支票、汇票等)的现金客户可通过“开具发票”标签在线提交支付汇款。
- 您还可通过其他选项来提交汇款。 点击“创建支付汇款”按钮
- 无正确的发票
- 这是一项定金/预付款
- 集装箱保证金
退款
- 您可以在线提交退款申请
- 多付款项
- 集装箱保证金
- 查看您的退款申请状态