Guidelines for Freight Payments and Import Cargo/Export Documentation Release.
By following the simple steps outlined here your containers/documents will be released in a timely manner. To avoid unnecessary delays and costs it is essential that you have paid your invoice in full, by the due date. Payment 2 days prior to ETA is recommended in order to avoid delays.
Your containers/documentation will be released within 24 hrs of payment being received.
Original Bill of Lading
If an original Bill of Lading is required for the release of your shipment, please ensure the OBL is delivered to our reception by 4pm, duly endorsed, to ensure a same-day release.
1. Direct Credit (Preferred) or TT
If making payment by TT or Direct Credit please send a copy of the bank remittance advice to (NZ.Import@maersk.com / NZ.Export@maersk.com). The following information is essential to ensure a timely release:
- Maersk bank account number must be visible, complete and correct
- Record Seaway bill/Bill of Lading number and/or Invoice number as reference
- Payment must cover the total amount on the invoice
- Payment must be made in the currency specified in the total column of the invoice
- For USD payments it is important to instruct your bank to use the swift code of “CITINZ2X”.
NB:
Maersk will release against our daily bank records confirming TT payments.
Please ensure you have allowed sufficient time for bank processing. The standard bank timeframes for TT clearance are 24 hours (1 working day) for NZD and 48 to 72 hours (2 to 3 working days) for USD.
Payments Made in Correct Currency
Payment must be received in the invoice currency which is shown in the “Total” column of the invoice.
No Invoice?
Register on the maersk.com website and retrieve all your missing invoices.
Incorrect Invoice?
Please contact Disputes@maersk.com directly to log a dispute. When raising a dispute please include the invoice number, a clear explanation of what the issue is and any supporting evidence (if applicable). Disputes raised immediately are resolved faster than leaving the incorrect invoice for a week or more! Once the email is received by the Disputes team an email acknowledging the dispute will be sent to you. If you are registered on Maersk.com, disputes can be logged directly via MyFinance.
Import Detention queries?
Please contact Disputes@maersk.com with either the booking number, container number or detention invoice number and a description of the issue. Maersk standard detention freetime and rates are available here » Import detention.
OFAC Countries
If your shipment originates from or is going to a country covered by the USA OFAC (Office of Foreign Assets Control) regulations please contact 09 354 1670 for payment instructions.
Did you know?
The Maersk website has a wealth of information, here you are able to easily track your containers, find vessel schedules, retrieve invoices and view information about Imports and Exports.
To register with Maersk click here Maersk website
If you need help registering please contact your local Customer Service Agent.
Note: We have in all instances above assumed that the correct amount has been paid and the correct currency used – if the Invoice is short paid there will be additional delays in releasing your containers/documents.
