Shipping to and from Germany
Your complete guide to shipping to and from Germany. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
款项
了解发货时付款方式概况。
What is Credit/Debit Card payment?
Credit/Debit card is our online payment solution, giving you access to pay invoices by credit/debit card at your own convenience 24/7.
Benefits of Credit Card are
- Instant freight release which enables faster cargo release (all invoices are paid for shipment).
- No fees Eliminate checks, courier expenses and other administrative expenses.
- Convenience Pay your invoices online, anytime, anywhere, 24/7.
- Simplicity Paid in one click means no more remittance advice or following up.
- Multiple invoices Pay single or multiple invoices with transaction amount limited to $10, 000.
Getting Started
1. If you have not registered on Maersk website
- Sign up for free registration here.
- Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Credit/Debit Card payment option.
2. Set up card details
- In MyFinance page navigate to ‘Profile’ > ‘Credit/Debit Cards’ tab to set up your card details. By updating details in this tab, you are able to save your tokenized card, which you can use for future payments.
- In case you don’t want to save your card details for future use, then navigate to ‘ePayment’.
- select invoices to pay.
- select credit/debit card option.
- select ‘new credit card’ option.
3. Making payments
- Navigate to the ‘ePayment’ tab in MyFinance.
- select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- select the credit card you wish to pay from.
- agree to the terms and conditions and then click ‘Continue’.
- After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
- Receipts can be downloaded from the ‘Paid Invoices’ tab. Please note it may take up to 24 hours for receipts to be available.
What is Smart Pay?
SmartPay is our online payment solution, giving you access to pay local currency invoices by bank transfer at your own convenience 24/7.
Benefits of Smart Pay are
- Instant Freight Release which enables faster cargo release (all invoices are paid for shipment)
- No fees Eliminate wire transfer and other transaction fees. SmartPay is free to use
- Convenience Pay your invoices online, anytime, anywhere, 24/7
- Simplicity Paid in one click means no more remittance advice or following up
- No limits Pay multiple invoices and unlimited sums in a single transaction
Getting started
1. If you have not registered on Maersk website
- Sign up for free registration here.
- Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Smart Pay payment option.
2. Set up bank details
- In MyFinance page navigate to Profile > Settings > Payment Setup tab > Add Bank Account button to set up a bank account. Please note it may take up to 24 hours to verify your account information.
- Once your bank account is set up in MyFinance, Authorize tick box will show a check mark in the Smart Pay column.
3. Making payments
- Navigate to the MyFinance from the Manage menu.
- Select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- Click Pay button.
- Select the bank account you wish to pay from.
- Agree to the terms and conditions and then click ‘Proceed to pay button’.
- Click Submit Payment button after reviewing the summary of invoice(s) and total amount to be paid.
- After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
- Receipts can be downloaded from the Paid tab > select the invoice no. > select the 3rd icon Download Payment Receipt .
We would like to inform you, that due to legal restrictions we are no longer updating our Rate of Exchange information on this site.
The Rate of Exchange can be found on the invoice itself which you can look up in our MyFinance tool.
In case you would like to calculate the ROE upfront, we suggest to use benchmark ROE (Maersk uses an independent third-party provider for ROE called Refinitiv as benchmark) and use our markup information which can be found here.
The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.
The rate of exchange can be found on the invoice itself, we can look up in our MyFinance tool.
Maersk uses the rate of exchange from 7 days prior to departure for export invoices and 7 days prior to arrival for import invoices.
For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.
MyFinance
我们的网络平台随时为您提供信息和洞察。
动态信息
通过 MyFinance,您可轻松了解所提供的各类数字服务和您的应付款。 知晓您的发票支付和逾期发票状态,从而管理您的现金流并按时付款。
轻松又安全
无论您身在何处,借助 MyFinance 就能访问财务信息。 所有我们的金融服务均以数字化方式提供,非常安全。
MyFinance 在线功能
开具发票- 所有未结清的发票都会列于此标签下。
- 可搜索和下载单张或多张发票。
- 您还可以查看和下载发票的 PDF 副本。
- 单张和批量发票(一个争议原因)可以在“开具发票”标签下提出争议。
- 客户账户中的未结清信贷将在此标签下列出。
- 在此标签下可查看已支付的发票。
- 您也可以查看发票和付款收据。
- 单张和批量发票(一个争议原因)可以从“已付发票”标签下进行争议。
- 您可在此标签下查看有争议的发票。
- 客户可以查看状态和评论。
- 客户可以查看所有未结清的发票和贷方。
- 在 MyFinance 上注册的 CHA、第三方代理可以从搜索标签中查看和下载本地发票。
- 对于运费、滞箱费和滞港费发票类型,需要收货人的批准。您可在线申请此批准。
- 收货人/付款人可通过聊天或发送电子邮件至 CENWWWSVCREG@maersk.com(附上客户和代理人代码的详细信息),要求代理人链接至其客户代码。
- 已进行线下支付(支票、汇票等)的现金客户可通过“开具发票”标签在线提交支付汇款。
- 您还可通过其他选项来提交汇款。 点击“创建支付汇款”按钮
- 无正确的发票
- 这是一项定金/预付款
- 集装箱保证金
退款
- 您可以在线提交退款申请
- 多付款项
- 集装箱保证金
- 查看您的退款申请状态