Shipping to and from United States of America
Your complete guide to shipping to and from United States of America. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
出口
获得有关当地出口流程和限制、滞港和滞箱以及集装箱卸货等方面的最新信息。
Country: United States
Direction: Export
Expiry Date: Until further notice
Free time: Detention in Working days, Demurrage in Calendar Days. Working Day basis defined as any day a gate is open for container drop-off Monday – Saturday. Partial day closures are considered as a full working day and count towards freetime. In the event a terminal closes on a day due to lack of appointment demand, that day shall be considered a working day for containers a party had an opportunity to make a timely appointment for, but chose not to do so. If a party made an appointment for a container but the terminal was closed, then that date shall not be considered a Working Day with respect to that container.
Currency: USD
Invoiced: Per container, per calendar day.
Application: The free time & charges applied will be those in place on the origin price calculation date (PCD)
Please note the below provides a general overview of our export demurrage and detention practices in the U.S. For complete details please refer to our tariff here. In the event of any discrepancies between the below and our public tariff, the public tariff prevails.
FREE TIME: “Free Time” is the period agreed between the Carrier and the Merchant for which Demurrage and Detention shall not be paid by the Merchant.
DETENTION:Detention is the daily charge against the ocean carrier's equipment, assessed to the shipper or consignee ,for the use of the equipment beyond allowed free time, as stipulated per tariff or contract. In the event the Carrier is requested to bill an alternate party, and Carrier agrees, the Shipper or Consignee must inform the Carrier that the alternate party will act solely as an agent . Carrier will make commercially reasonable efforts to issue all invoices to the alternate party, however in the event Carrier is not able to do so, invoices alternatively will be issued to the Shipper or Consignee. In all cases, the alternate party is acting solely as an agent of the Shipper or Consignee with respect to the detention invoices. The Shipper or Consignee shall remain responsible for all charges due.
DEMURRAGE:Demurrage is the daily charge assessed to the shipper for use of the land and equipment provided at carriers load port, rail ramp or inland container yard (CY) facility, when the cargo remains in such facilities beyond the permitted free time as stipulated per tariff or contract. Calendar days are used to calculate free time and demurrage charges beyond free time. These charges may be charged to the shipper by the terminal operator, in accordance with their tariff. These charges will be charged to the cargo interest only once. When the terminal operator invoices the ocean carrier, then the carrier will invoice the shipper based on the terms in this tariff. In the event a party other than the consignee or shipper pays a demurrage charge, they are doing so voluntarily and by paying represent that they are acting as an agent of the shipper or consignee. In addition, if the Carrier is requested to bill an alternate party, and Carrier agrees, the Shipper or Consignee must inform Carrier that the alternate party will act solely as an agent . Carrier will make commercially reasonable efforts to issue all invoices to the alternate party, however in the event Carrier is not able to do so, invoices alternatively will be issued to the Shipper or Consignee. In all cases, the alternate party is acting solely as an agent of the Shipper or Consignee with respect to the detention invoices. The Shipper or Consignee shall remain responsible for all charges due.
Name | Start | End |
---|---|---|
Name
Detention
|
Start
Free time for carrier’s equipment commences on the day equipment departs from carrier’s container yard.
|
End
Ends on the day that the full container is gated-in at the agreed terminal, port, or depot.
|
Name
Demurrage
|
Start
Free time will commence on the first calendar day following the equipment's arrival at the loading port.
|
End
Ends on the day that the full container is loaded on board a vessel or the ETD whichever happens first.
|
Useful links
- Please find the Activity Location codes for Demurrage and Detention Invoices below:
Tariff
- Reefer demurrage includes plug-in/electricity charges.
- Reefer container with IMO follows Reefer.
- Non-operating reefer (NOR) is considered as Dry Container.
- Non-operating reefer (NOR) is considered as Dry Container for both Demurrage and Detention.
- Shipper's own containers (SOC) are not subject to detention and are subject to demurrage.
- For Shipper’s own containers (SOC) at non NWK locations, we have a single SOC DMR rate (no matter cntr/cargo type). At NWK locations, we have a separate SOC DMR rate and a Tank DMR rate.
Export Detention
- Free time for carrier’s equipment commences on the day equipment departs from carrier’s container yard.
- Working Day are defined as any day with operating gates and will be counted as working days for full loads received at terminals. These days will be countable days within the free time period for detention
- If a return location is closed for a full working day during the freetime period, or requiring dual transactions for return, and an alternate return location is not available within the same geographical area, the day will not count against the cargo freetime. Partial day closures are considered as a full working day and count towards freetime. When freetime expires, detention will accrue for each day irrespective of whether the facility is open or closed, given the full freetime period was given to ingate the cargo.
- For export detention, if the earliest receipt date publicly communicated by the terminal changes for a shipment while the container is in the customer’s possession for stuffing and within its free time period, we will extend the detention free time by the number of working days between the previous earliest receipt date and new earliest receipt date for the shipment.
Dry Containers and Non-Operating Reefers (excluding Commodity Specific Dry Containers)
Rates applicable for IMO
Days | 20’ | 40' | 45' |
---|---|---|---|
Days
Day 1 to 4 (working days)
|
20’
Free
|
40'
Free
|
45'
Free
|
Days
Day 5 to 8
|
20’
200 USD
|
40'
200 USD
|
45'
200 USD
|
Days
Day 9 to 12
|
20’
250 USD
|
40'
250 USD
|
45'
250 USD
|
Days
Day 13+
|
20’
280 USD
|
40'
280 USD
|
45'
280 USD
|
Reefer, Special Equipment - Rates applicable for IMO
Days | 20' | 40' | Special |
---|---|---|---|
Days
Day 1 to 3 (working days)
|
20'
Free
|
40'
Free
|
Special
Free
|
Days
Day 4 to 6
|
20'
420 USD
|
40'
420 USD
|
Special
350 USD
|
Days
Day 7+
|
20'
525 USD
|
40'
525 USD
|
Special
455 USD
|
Commodity Dry Containers
Hay
Days | 20' | 40' | 45' |
---|---|---|---|
Days
Day 1 to 10 (working days)
|
20'
Free
|
40'
Free
|
45'
Free
|
Days
Day 11 to 12
|
20'
250 USD
|
40'
250 USD
|
45'
250 USD
|
Days
Day 13+
|
20'
280 USD
|
40'
280 USD
|
45'
280 USD
|
Used Automobile - Rates applicable for IMO
Days | 20' | 40' | 45' |
---|---|---|---|
Days
Day 1 to 7 (working days)
|
20'
Free
|
40'
Free
|
45'
Free
|
Days
Day 8
|
20'
200 USD
|
40'
200 USD
|
45'
200 USD
|
Days
Day 9 to 12
|
20'
250 USD
|
40'
250 USD
|
45'
250 USD
|
Days
Day 13+
|
20'
280 USD
|
40'
280 USD
|
45'
280 USD
|
Used Clothing
Days | 20' | 40' | 45' |
---|---|---|---|
Days
Day 1 to 7 (working days)
|
20'
Free
|
40'
Free
|
45'
Free
|
Days
Day 8
|
20'
200 USD
|
40'
200 USD
|
45'
200 USD
|
Days
Day 9 to 12
|
20'
250 USD
|
40'
250 USD
|
45'
250 USD
|
Days
Day 13+
|
20'
280 USD
|
40'
280 USD
|
45'
280 USD
|
Wood
Days | 20' | 40' | 45' |
---|---|---|---|
Days
Day 1 to 5 (working days)
|
20'
Free
|
40'
Free
|
45'
Free
|
Days
Day 6 to 8
|
20'
200 USD
|
40'
200 USD
|
45'
200 USD
|
Days
Day 9 to 12
|
20'
250 USD
|
40'
250 USD
|
45'
250 USD
|
Days
Day 13+
|
20'
280 USD
|
40'
280 USD
|
45'
280 USD
|
Export Demurrage
- Free time will commence on the first calendar day following the equipment's arrival at the loading port. Free time is 7 calendar days including Saturday, Sunday, and holidays. After expiration of free time, equipment remaining on the loading port will be assessed demurrage as follows:
- For containers in-gated prior to the shipment’s earliest receipt date, but loads its originally scheduled vessel, demurrage will apply for each calendar day including Saturdays, Sundays, and holidays prior to the earliest receipt date.
- For containers in-gated before, on, or after the earliest receipt date, and do not load its originally scheduled vessel for any reason not a result of Carrier error, demurrage will apply per calendar day including Saturdays, Sundays and holidays until the cargo loads, or scheduled vessel sail date, whichever event occurs first.
Dry Containers and Non-Operating Reefers and Shipper Owned Containers *excluding Newark
Days | 20' | 40' | 45' |
---|---|---|---|
Days
Day 1 to 7 (calendar days)
|
20'
Free
|
40'
Free
|
45'
Free
|
Days
Day 8 to 11
|
20'
160 USD
|
40'
160 USD
|
45'
160 USD
|
Days
Day 12+
|
20'
210 USD
|
40'
210 USD
|
45'
210 USD
|
Reefers *excluding Newark
Days | 20' | 40' | 45' |
---|---|---|---|
Days
Day 1 to 5 (working days)
|
20'
Free
|
40'
Free
|
45'
Free
|
Days
Day 6 to 8
|
20'
370 USD
|
40'
370 USD
|
45'
370 USD
|
Days
Day 9+
|
20'
500 USD
|
40'
500 USD
|
45'
500 USD
|
Flat beds, flat racks, open top containers, or any other specialized equipment *excluding Newark
Days | 20' | 40' | 45' |
---|---|---|---|
Days
Day 1 to 7 (calendar days)
|
20'
Free
|
40'
Free
|
45'
Free
|
Days
Day 8 to 10
|
20'
350 USD
|
40'
350 USD
|
45'
350 USD
|
Days
Day 11+
|
20'
480 USD
|
40'
480 USD
|
45'
480 USD
|
Tariff after free time for APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York.
Dry Containers and Non-Operating Reefers and Shipper Owned Containers (Excluding Tanks)
Days | Dry & Non-Operating Reefers 20’ and 40” | Dry & Non-Operating Reefers above 40' | Shipper Owned (Excluding Tanks) |
---|---|---|---|
Days
Day 1 to 7 (calendar days)
|
Dry & Non-Operating
Reefers 20’ and 40”
Free
|
Dry & Non-Operating
Reefers above 40'
Free
|
Shipper Owned
(Excluding Tanks)
Free
|
Days
Day 8 to 11
|
Dry & Non-Operating
Reefers 20’ and 40”
275 USD
|
Dry & Non-Operating
Reefers above 40'
325 USD
|
Shipper Owned
(Excluding Tanks)
225 USD
|
Days
Day 12 to 16
|
Dry & Non-Operating
Reefers 20’ and 40”
350 USD
|
Dry & Non-Operating
Reefers above 40'
430 USD
|
Shipper Owned
(Excluding Tanks)
300 USD
|
Days
Day 17+
|
Dry & Non-Operating
Reefers 20’ and 40”
500 USD
|
Dry & Non-Operating
Reefers above 40'
650 USD
|
Shipper Owned
(Excluding Tanks)
450 USD
|
Operational Reefers
Days | Operational Reefers |
---|---|
Days
Day 1 to 5 (working days)
|
Operational Reefers
Free
|
Days
Day 6 to 8
|
Operational Reefers
525 USD
|
Days
Day 9+
|
Operational Reefers
725 USD
|
Special Equipment / Tanks
Days | Special Equipment | Tanks |
---|---|---|
Days
Day 1 to 7 (calendar days)
|
Special Equipment
Free
|
Tanks
Free
|
Days
Day 8 to 10
|
Special Equipment
535 USD
|
Tanks
490 USD
|
Days
Day 11+
|
Special Equipment
650 USD
|
Tanks
590 USD
|
Demurrage & Detention disputes
- Demurrage disputes for U.S. shipments must be made through our website maersk.com in the MyFinance section or by e-mail to disputes@maersk.com.
- In the event you wish to change the party invoiced, please e-mail disputes@maersk.com for assistance. Please note we will only change the party invoiced if allowed by law, and that party must agree to assuming the obligation of the originally issued invoice.
- When registering a dispute, please include the invoice number shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. For disputes involving a change of paying party, written confirmation from the party who will pay is needed.
- Disputes must be submitted to Maersk within 60 days of the invoice date. We will provide feedback on your dispute within 30 days of receipt.
*excluding Newark – excludes APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York.
**Newark – includes APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York.
- Demurrage disputes for U.S. shipments must be raised by:
- For cargo prior to pickup, contactus.customerexperience@maersk.com.
- For cargo after pickup, through our website maersk.com in the MyFinance section or by e-mail to disputes@maersk.com.
- In the event you wish to change the party invoiced, please e-mail disputes@maersk.com for assistance. Please note we will only change the party invoiced if allowed by law, and that party must agree to assuming the obligation of the originally issued invoice.
- When registering a dispute, please include the invoice number shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. Specifically for the below dispute types, please include the following:
- Disputes due to inability to secure a terminal appointment to pickup equipment: A screenshot indicating no appointments were available for each day of the freetime period and up to day of pickup. Each daily screenshot must be time stamped and show no appointments were available for all shifts and as far into the future as the terminal system allows.
- Disputes due to containers associated with Government holds: A statement validating the customs hold was not a result of any action by the shipper, their agent, or any party to the bill of lading.
- For disputes involving a change of paying party, written confirmation from the party who will pay is needed.
- Disputes must be submitted to Maersk within 60 days of the invoice date. We will provide feedback on your dispute within 30 days of receipt.
Maersk offers the flexibility to meet your seasonal needs with service built to match your requirements.
We’re offering seasonal service from Alaska to the Far East to deliver your seafood fresh and on time. With expert support and innovative reefer technology, your refrigerated cargo is safe in our hands. Discover more about these export opportunities, including sailing schedules, in our online flyer.
- A maximum number of 4 vehicles are allowed in a 40/45' container, and/or a maximum of 2 per 20' container. Any shipments with inland movement via rail are restricted to having “all 4 wheels on the floor of the container” (2 cars per 40’/45' container, or 1 car per 20'). Shipper must present ownership papers to US Customs for clearance to export.
- Mandatory filing of SED (Shippers Export Declaration) data electronically using AES (Automated Export System) is required, per US Customs & Border Protection and US Bureau of Census regulations. For vessel exports, the filing must be completed and proof of same submitted to the exporting carrier no later than 24 hours prior to cargo loading the vessel.
- Shipments without AES proof at the time of the Maersk AES Submission deadline will not be loaded to the intended vessel. All entities and carriers exporting from the US must be compliant with all AES policies/procedures. If cargo is controlled outside the USA, AES is still required. A US agent must be selected by the foreign party if there is no US exporter to file.
- Any Original Bills of Ladings that would previously be sent to office in Charlotte, NC should now be sent by express courier to:
- Norton Lilly International
Documentation Department
One St. Louis Centre
Suite 2003
Mobile, AL 36602
- Personal Effects or Household Goods cannot be railed cross border, either from Canada to USA, or from USA to Canada. Door deliveries for personal effects or household goods are prohibited in the USA. Personal effects shall only be accepted if cargo owner has an assigned forwarder to assist with the customs clearance at destination.
- All containers that move on the rail in North America must have placards affixed to the container 5 feet above the bottom rail due to the well car usage on all rails (Double Stack). Containers being placed in a well car first sit approximately 3.5 feet down, therefore placards placed lower on the container will be hidden from view once in the car.
We Know your time is precious, So we want to share some pertinent information with you to ensure we have everything we need to get your invoices right the first time.
1. At time of booking the following information is required
- Place of Receipt & Delivery
- Service Mode (CY,SD)
- Service Contract # (if applicable)
- Service Contract Holder (AKA Contractual Customer or Price Owner)
- Commodity Description
- Container Size / Type
- Shipper
2. On your shipping instructions, The following information is required:
- Payment terms (Please use one of the following)
- Freight Prepaid = Origin and ocean charges prepaid, destination charges collect
- ALL Freight Prepaid = Origin, ocean and destination charges prepaid
- Freight Collect = Origin charges prepaid, ocean and destination charges collect
- ALL Freight Collect = Origin, ocean and destination charges collect
- Name, contact info and location of party responsible for any prepaid charges
- Name, Contact Info and location of Party responsible for collect charges
Download form here
Dates and Times are estimated and subject to change.
Maersk Spot scenarios
The below section pertains to FMC Maersk Spot shipments originating in the United States.
FMC regulated shipments are ocean borne shipments to or from a non-US port where the place of receipt and load port, or the place of delivery and discharge port are in the United States or its territories.
Scenario Description | Fee Applied to Customer | Maersk Spot Amendment Fee | Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD | Maersk Spot No Show Fee/Less than 7 days before scheduled ETD | Subject to new price? |
---|---|---|---|---|---|
Scenario Description
Maersk rolls a Maersk Spot booking in full to the next vessel due to customer not providing required documentation or regulatory reference - containers are gate-in.
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
Yes
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes
|
Scenario Description
Vessel is changed to later sailing due to a customs hold.
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
Yes
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking because the inland cutoff was not available on maersk.com, and once advised via booking confirmation, the customer is not able to make the inland cutoff and wants to reschedule for a later cutoff.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking for used auto shippers as a result of delay from customs validating titles. Containers need to have been gated-in at load port at least 2 working days prior to port cutoff to allow for title validation. Otherwise, booking should be rolled per customer with applicable fees added.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking as a result of the inability to get a reservation at a terminal or rail ramp during a period of severe congestion or delay, where reservations have been limited or restricted by the terminal or rail provider.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking due to a chassis shortage, making it impossible to gate container in at place of receipt by the cutoff.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking due to an extreme weather situation and/or declared state of emergency.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking due to a shortened/narrowed receiving window for the scheduled vessel (cutoff is advanced or receiving time is less) at ocean or inland ports.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking due to a carrier initiated contingency that makes it impossible for the customer to meet the new vessel (advancement to a vessel with an earlier cutoff, fewer days of receiving, etc.).
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking due a change in the receiving window that makes it impossible for the customer to make the vessel (later ERD or cutoff, but operationally impossible for customer -warehouse loading ability, trucker availability, etc.).
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
Disclaimer:
- Maersk Spot scenarios are subject to change, please refer the above table for the latest information.
- If action to roll is taken, the booking will be placed on the next available vessel.
- Please contact 'Customer Service' to cancel or roll your Maersk Spot booking. If required, supporting documents may be requested.
Scenario Description | Fee Applied to Customer | Maersk Spot Amendment Fee | Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD | Maersk Spot No Show Fee/Less than 7 days before scheduled ETD | Subject to new price? |
---|---|---|---|---|---|
Scenario Description
Customer requests to change place of receipt - store door pickup added when the ocean leg (place of receipt, place of discharge, vessel and voyage) is unchanged.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes (Inland price only)
|
Scenario Description
Customer requests to change place of delivery - store door delivery added when the ocean leg (place of receipt, place of discharge, vessel and voyage) is unchanged.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes (Inland price only)
|
Scenario Description
Customer requests to change place of delivery - India ICD added when the ocean leg (place of receipt, place of discharge, vessel and voyage) is unchanged.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes (Inland price only)
|
Scenario Description
Maersk has rolled a booking per customer, but the reason was actually per carrier, and shipment has repriced at a higher rate.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
Disclaimer:
- Maersk Spot scenarios are subject to change, please refer the above table for the latest information.
- If action to roll is taken, the booking will be placed on the next available vessel.
- Please contact 'Customer Service' to cancel or roll your Maersk Spot booking. If required, supporting documents may be requested.
Scenario Description | Fee Applied to Customer | Maersk Spot Amendment Fee | Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD | Maersk Spot No Show Fee/Less than 7 days before scheduled ETD | Subject to new price? |
---|---|---|---|---|---|
Scenario Description
Maersk reduces the booking (removes inactive equipment lines) at time of load list closure.
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
Yes
|
Subject to new price?
No
|
Scenario Description
Customer requests to substitute or flex equipment.
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
Yes*
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
Yes if FFE reduced*
|
Subject to new price?
No
|
Scenario Description
Maersk to substitute or flex equipment due to an equipment shortage identified after booking confirmation.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
Scenario Description
Customer loads and delivers more container than booked.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes - for new booking (subject to tariff)
|
Scenario Description
Booking has been confirmed, but equipment is not available when customer/trucker makes arrangements for pickup. Customer wants to roll, reduce, or cancel.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
Scenario Description
Maersk has reduced or cancelled a booking due to unknown container activity, but there was an active container(s) which will not load the same vessel with other containers.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
Disclaimer:
- Maersk Spot scenarios are subject to change, please refer the above table for the latest information.
- If action to roll is taken, the booking will be placed on the next available vessel.
- Please contact 'Customer Service' to cancel or roll your Maersk Spot booking. If required, supporting documents may be requested.
Scenario Description | Fee Applied to Customer | Maersk Spot Amendment Fee | Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD | Maersk Spot No Show Fee/Less than 7 days before scheduled ETD | Subject to new price? |
---|---|---|---|---|---|
Scenario Description
Maersk splits a Maersk Spot booking and rolls the split booking to the next vessel due to customer not providing required documentation or regulatory reference for some of the containers - which are gate-in (not included in Shipping Instruction for advance manifest cargo).
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
Yes
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes (split booking only)
|
Scenario Description
Customer requests to split non-active containers in a Maersk Spot booking and roll the split booking to a different vessel per customer (not due to Maersk or Maersk vendor caused issue). The non-active containers cannot be split to a new booking. The parent booking must be reduced and the customer would need to create a new Maersk Spot booking on maersk.com for the containers they wanted to split.
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
*Yes
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
*Yes
|
Subject to new price?
No
|
Scenario Description
Customer requests to split active containers in a Maersk Spot booking and roll the split booking to a different vessel per customer (not due to Maersk or Maersk vendor caused issue) (some of containers will not make vessel). The booking can be split if there is Maersk Spot availability for the new booking.
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
Yes
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes (split booking only)
|
Disclaimer:
- Maersk Spot scenarios are subject to change, please refer the above table for the latest information.
- If action to roll is taken, the booking will be placed on the next available vessel.
- Please contact 'Customer Service' to cancel or roll your Maersk Spot booking. If required, supporting documents may be requested.