Cash accounts – Account block/no more business policy

In our constant endeavour to ease the business for our customers, and to avoid any business interruption. Would like to share with you the Existing policy for cash customer with regards to “No More Business” Account Block.

Contractually, the payment should be made once vessel is loaded. As per cash term once invoice is issued immediate payment is requested.

If payment is not received, then below is the standard notification and Finance follow-up process followed as per compliance from our Maersk ID ‘UAEFINCA@maersk.com‘.

Dunning notices are issued periodically on registered e-mail Id’s, Dunning Letter_1, Dunning Letter_2, Dunning Letter_3 & Dunning Letter_4 (it’s a Final Follow up).

If any invoice is incorrect request to log a dispute immediately via Myfinance please refer to the guide.
If payment is not settled within 7 Days Late Payment Fees will be applicable and you can refer to our website here.

If no response/payment received account will then be marked as “No More Business”. This may result in disruption to your shipment cycle.

• Once the account is placed on No More Business: Bill of Lading/Delivery Order will not be released on active shipments.
• There will be a system restriction on accepting new booking.
• Your login credentials on Maersk website features may be suspended.

Once payment received and invoices is cleared only then system will allow to remove/lift No More Business. (Timeline to remove No More Business/Account Block status is 24 - 48 hours).

To avoid any stoppages to your shipments, appreciate your cooperation for timely payments within 0-7 Day of invoices issued.

If you have any questions, please reach out to UAEFINCA@maersk.com or contact +971.4.3326200 Extn: 5.