As communicated earlier, we will be undergoing a financial system upgrade to SAP S/4HANA in November 2023. While we are excited about the many benefits that this new system will bring to our operations, we would like to take this opportunity to inform you that, due to a technical interface issue, the refund functionality will be disabled in MyFinance portal from 7 November 2023 to 31 January 2024. During that period, you will be unable to submit a refund request through MyFinance. To facilitate a smooth refund experience during this period, refund requests will be accepted through E-Mail.

To request a refund, we kindly ask you to follow the instructions below:

  • Send an E-Mail to refundrequests@maersk.com
  • Update the subject line to "Refund request – BL number- Country name”
  • Use the template to raise your refund requests
  • Refer to the samples mentioned in the template to update requests
  • Enclose the below as proofs for the available credit
    • Copy of payment receipt
    • No Objection Certificate (NOC) in case a refund is sent to third party

You will receive a confirmation E-Mail once the request has been successfully registered. In some cases, the eligible refundable value will be lower than the credit value on the statement; to know the exact refundable value of an open credit, please send an E-Mail to your respective collections partner mentioned on your statement of accounts with the following subject line: “Receivables query – BL number”. Your query will be addressed within two business days.

Please note that during this period, the refund process may take longer than usual due to the increased manual handling. We anticipate a refund request might take up to ten business days to get processed. If you have any questions concerning the above, please reach out to your regular contact person.

We appreciate your patience and understanding as we work to raise and resolve refund requests efficiently. We apologize for any inconvenience.

This information is relevant for customers in the following countries:

China, Hong Kong, Japan, South Korea , Bangladesh, Sri Lanka, Jordan, Kuwait, Saudi Arabia, Oman, Qatar, Macau, India, Nepal and UAE.

无论您需要什么,我们都可以随时为您提供帮助

解决方案

解决方案

我们满足从供应链一端到另一端的客户需求。
联系我们

联系我们

我们的专家团队随时为您服务。
查询价格

准备好运送货物?

查询航运及内陆运输费率。
关注最新动态
注册订阅马士基新闻与洞察
收取直接发送至您收件箱的有关供应链趋势的宝贵信息,在业内保持一路领先

提交此表,即表示我同意通过电子邮件接收 A. P. 穆勒-马士基集团及其关联公司接收物流相关新闻和营销信息更新。我了解我可以随时通过点击退订链接,取消接收此类马士基推送信息。如需查看我们会如何处理您的个人信息,请查阅隐私公告

感谢您注册
您现在已经注册接收新闻通讯。您很快将收到一封电子邮件,其中将说明如何对该新闻通讯进行偏好设置。
已订阅
您可以随时取消订阅。