Changes in the Relief Package for Manaus

Considering the partial resumption of operations of our feeder provider Aliança, we have made the following adjustments on the relief package we are offering for your shipments from/to Manaus.

Export bookings: 

Transfers and delays initiated by carrier will continue to be reduced from EXPORT DETENTION calculation, as usual.

Spot booking penalties will no longer be exempted.

In case of any empty return, handling fee, detention and all operational/port costs are under the shipper’s responsibility. 

Import shipments:

We will continue offering COD for shipments with ETA Manaus until further notice. Subject to restowing, shifting cost and freight difference. Change of destination (COD) is subject to operational feasibility at the time of request. 

As operations will resume still under severe restrictions, we reiterate the application of the Low Water Surcharge to shipments originating from or destined to Manaus, effective as from 18/Sep/23 until further notice.

Giving you the best ability to manage your supply chain is of the utmost priority to us and we are working to give you the tools and information you need to do so. Throughout this process we aim to give as much clarity and notice as possible. Our teams are here to serve you, so please contact us if you have any questions.