Enhanced Know Your Customer (KYC) Process for New Registrants in India

As part of our continued commitment to delivering a seamless and secure onboarding experience, Maersk is enhancing the Know Your Customer (KYC) process for all New Registrants in India on Maersk website i.e. www.maersk.com.

This initiative is aligned with the Statutory KYC regulations and is designed to strengthen compliance while mitigating risks such as identity fraud and unauthorized access.

Our Mission Statement

These enhancements are part of our broader efforts to digitize and simplify KYC journey to try to mitigate any potential risks and other challenges.

KYC documents are specifically required during the registration of New Customers and on a recurring basis for our all Customers.

What You Need to Do

New customers registering on www.maersk.com will be prompted to upload Valid & Updated KYC documents.

Our registration journey will guide you through each step to ensure a smooth experience.

What is New in Registration Journey?

Introduction of a digitized document collection process for New Customer Registration journey that simplifies and accelerates self-registration related to New Subtypes which are as follows:

• Company
• Sole Proprietor
• Partnership

Mandatory KYC Documentation as per Business Type:

Humble request to please keep the following documents in hand before proceeding with the Registration Journey on www.maersk.com:

Company

Personal Documents:

• Letter of Authority on Official Letterhead
• Personal PAN card of the Person Registering on behalf of the Company

Business Documents:

• Business PAN
• Latest & Complete GST REG-06 Certificate
• Import Export Code (IEC) Certificate
• Certificate of Incorporation (COI)

Business Owner(s) details:

• List of Current Directors with DIN Nos. on Official Letterhead with:
• Aadhaar Cards or Passports of Current Directors
• PAN Cards of Current Directors

Proof of Company Address:

• Electricity Bill

Sole Proprietor

Personal Documents:

• Letter of Authority on Official Letterhead
• Personal PAN card of the Person Registering

Business Documents:

• Latest & Complete GST REG-06 Certificate
• Import Export Code (IEC) Certificate
• Certificate of Registration (MSME / Shops & Establishments Certificate etc.)

Business Owner(s) details:

• PAN card & Aadhaar card of the Sole Proprietor

Proof of Company Address:

• Electricity Bill

Partnership

Personal Documents:

• Letter of Authority on Official Letterhead
• Personal PAN card of the Person Registering on behalf of the Company

Business Documents:

• Business PAN
• Latest & Complete GST REG-06 Certificate
• Import Export Code (IEC) Certificate
• Partnership Deed or Certificate of Registration of Partnership

Business Owner(s) details:

• List of Current Partners on Official Letterhead with:
• Aadhaar Cards or Passports of Current Partners
• PAN Cards of Current Partners

Proof of Company Address:

• Electricity Bill

Freight Forwarder / Customs House Agent

Personal Documents:

• Letter of Authority on Official Letterhead
• Personal PAN card of the Person Registering on behalf of the Company

Business Documents:

• Business PAN
• Latest & Complete GST REG-06 Certificate
• MTO / IATA / CHA certificate
• Certificate of Incorporation (COI) / Partnership Deed / Certificate of Registration of Partnership

Business Owner(s) details:

• List of Current Directors with DIN Nos. OR Partners on Official Letterhead with:
• Aadhaar Cards or Passports of Current Directors / Partners
• PAN Cards of Current Directors / Partners

Proof of Company Address:

• Electricity Bill

Support Required OR Need Help?

Visit our LIVE HELP CHAT on https://www.maersk.com/support/chat/#/

Key Points:

• Access to Maersk website services is subject to the completion and verification of KYC documentation. Incomplete submissions may result in delays.
• Post registration, if exceptional concerns are identified, we reserve the right to review / suspend the account to verify adherence to our compliance and ethical standards.
• Providing accurate, valid and updated KYC Documents to the Carrier is the sole responsibility of the Customers.
• Any charges, penalties, fines arising due to non-compliance, invalid or incorrect submission of KYC Documents will be on the Customer’s account without any exception.

Thank you for being a valued part of our journey toward safer and smarter logistics.

Together, we’re creating a safer and more connected experience!