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We at Maersk is constantly strived to improve our service and innovate endlessly to enhance better customer experience and providing you a high reliability when shipping your cargo with us.
We want to inform you regarding Seal Replacement Guidelines at all our dedicated depots in Indonesia as per below:
- Customer request seal replacement to Depot
- Customer to bring LOI and old seal to Depot
- Depot release seal replacement once customer provide LOI and old seal.
- If seal is missing, customer to provide only the LOI but with explanation
- There’s no seal replacement payment will be made at Maersk dedicated depots
- Seal replacement invoice will be available on MyFinance and it can be settled as per regular process
- For seal replacement charges, it’s remains the same with total amount IDR 100,000 per container
Feel free to contact us during this time via:
- Email to
- id.export@maersk.com for Export-related matters
- id.import@maersk.com for Import-related matters
- sales.support@maersk.com for Sales related matters
- LiveChat – please see guideline here
Visit our website Maersk.com to manage your shipment easily and seamlessly (see the guidance here).