How can I return my empty container?
If you have a question about returning your empty container at origin, the easiest and fastest way is through our Case Management system.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to our Create case
- From the dropdown options, choose Cargo/Container, Container return, Container return depot enquiry. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
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相关常见问题解答
What do I need to do if a container is rejected at the load site? What happens if there is a problem with my Change of Destination request? How do I request for a shipment to Retain-on-board? What happens if there is a problem with my Delay in Transit request? What is the best way to enquire about a Return Shipment? How can I return my container to a different depot? How do I request a deadline extension? What happens if there is a problem with my Retain-on-board request? Can I re-use a container? How do I make a transhipment request? How do I submit a container damage report? How can I check a port or terminal update?首次访问 Maersk.com？
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