Stakeholder engagement

Understanding the needs and expectations of our stakeholders is the foundation for our ESG strategy and supporting actions.

Our approach to engagement

Maersk continuously engages with seven key stakeholder groups, including those that may be directly impacted by our activities and those who are users of the information that we publish. Their valued input informs our decisions and the actions we take to live up to our responsibilities and mitigate potential negative impact on society or the environment. They also help us identify emerging issues that may pose a significant risk to our business.

Stakeholder group Stakeholder expectations Engagement channels
Stakeholder group
Customers
Stakeholder expectations
Solutions that ensure responsible business practices and net zero emissions in their supply chains.
Engagement channels
  • Regular business dialogues
  • ESG criteria in tender processes
  • Strategic Customer Council
  • Partnerships and collective action alliances
Stakeholder group

Employees

Stakeholder expectations
Meaningful work, fair treatment and wages, a sense of belonging for all, and good development opportunities.
Engagement channels
  • Daily interactions between managers and colleagues 
  • Engagement surveys 
  • Inclusion survey 
Stakeholder group
Investors and analysts
Stakeholder expectations
Strategies, plans and actions to mitigate short and long-term risk to the business model.
Engagement channels
  • Regular engagement with investors and analysts
  • Investor roadshows and ESG investor calls
  • Investor surveys
  • Collective action alliances
Stakeholder group
Suppliers and& business partners
Stakeholder expectations
Responsible business practices , and partnership on strategic issues.
Engagement channels
  • Regular dialogue
  • Collective action alliances
Stakeholder group
Authorities
Stakeholder expectations
Compliance with regulation and industry leadership on transformation to net zero.
Engagement channels
  • Bilateral engagement with local, national and international agencies and authorities 
  • Engagement through industry associations 
  • Collective action alliances
Stakeholder group
NGOs
Stakeholder expectations
Responsibility and accountability towards material issues, and industry leadership on topics of highest impact and leverage.
Engagement channels
  • Bilateral engagement
  • Collective action alliances and partnerships
Stakeholder group
Communities and nature
Stakeholder expectations
Responsibility and accountability towards material issues, and positive contributions in areas of highest impact and leverage.
Engagement channels
  • Engagement with community representatives
  • Collective action alliances and partnerships
  • Scientific studies

ESG ratings as a proxy for stakeholder expectations 

ESG ratings are a source of insight on stakeholder expectations and valued by customers and investors.

We have prioritised those that are most material to our stakeholders and align with our priorities. Our ambition is to achieve leadership scores in these ratings, and it is expected that our disclosure level will continue to increase as our ESG strategy matures.

4 Logos framed in one picture

Key partnerships and coalitions

We actively engage in cross-industry partnerships and coalitions to set standards, develop solutions and drive common agendas across the ESG agenda.

This active engagement is core to our ESG strategy and in recent years, we have seen significant growth in engagement requests.

We aim to prioritise our efforts where we have the biggest impact and where it adds the greatest value, and therefore consciously assess and prioritise our partnerships to determine the appropriate level of engagement (or disengagement).

Logos of all key partners

ESG risk to business  

We draw on Maersk’s enterprise risk management (ERM) process, which assesses top risks to achieving our business plan within a 5-year horizon.

Two ESG issues are identified among our top 10 ERM risks this year. These are: organisational capital (inability to attract and scale the right workforce to drive the process excellence, tech strategy and logistics growth); and decarbonisation (failure to generate business value from decarbonisation).

For more information, see the section on risk in our Annual Report.

ESG risk to business

Assessing our corporate human rights impacts

A corporate-level human rights assessment informs our understanding of Maersk’s potential and actual human rights risks and impacts across our value chain. Learn more about how Maersk works with Human Rights under our Social priorities.

Assessing corporate human rights

Engaging with customers on sustainability 

We engage with our customers on sustainability as part of daily business relationships and in dedicated fora. Understanding their needs and priorities is a vital part of our continuous evaluation of Maersk’s strategic direction, and we are always looking for potential partners, not least for driving us towards net zero as fast as possible.

Gaining deep insights into our customers’ own sustainability challenges and goals also gives us the opportunity to develop innovative and sustainable services that help their businesses go all the way.

Stakeholder engagement

Sustainability Report 2023

Explore our progress on environmental, social and governance dimensions in our latest Sustainability Report.

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