Hamburg Süd, along with many of our other brands, has unified with Maersk. This allows us to offer our customers an even greater range of transportation products and services, plus an unmatched combination of our controlled asset network and new digital platforms to support your business growth.
The decision to unify Hamburg Süd with the Maersk brand was made with you, our customers, at its centre. The benefits we can offer include but are not limited to:
- Larger range of transportation products and logistical solutions tailored to your needs.
- Same commitment to delivering the best possible customer service.
- Specialised warehousing knowledge, software and systems
- Omnichannel fulfilment to pick, pack, and ship your orders, including customisable storage solutions, labelling and relabelling, tagging and/or retagging, and bonded storage solutions.
- Extensive and controlled transportation networks close to market demands
- Access to our industry-leading digital platforms
Now that your business has been successfully carried over to Maersk, you can start booking, managing, and tracking your shipments with Maersk. Our Sales and Customer Experience teams are available to answer any questions you might have and to help you get familiar with the benefits of this unification and how your business can capitalise on them.
If you are a Hamburg Süd customer wanting to start booking with Maersk, the first step is to complete our easy registration process for Maersk.com. You will receive a verification link by email when you submit the registration form. You should click on this link to complete the registration and receive your login details.
Our Maersk website guide has detailed instructions on registering and logging in, as well as on making bookings, managing shipments, and finding invoices. You will find most of the information you need there. If you need additional support, please contact our Sales or Customer Experience teams.
Our local representatives are standing by to help you in any way you need. We have taken steps to ensure the transition to being served by Maersk is smooth, and that any disruption to your business is minimised. You may already have heard from your Sales and Customer Experience representatives. If not, you can always contact us – our teams are standing by to help in any way you need.
Our teams are available to guide you through switching to booking via the Maersk EDI channel. In most cases, they will already have been in touch to arrange this. If not, please contact us for support.
We recommend that you keep your other accounts active so that you can continue to receive updates and information on previous and current shipments. We have asked third party providers to continue to send you EDI cargo status messages until those shipments are complete.
The goal of this unification was to simplify our commercial setup and to bring you more options for your supply chain with more modality and fewer restrictions. You will benefit from an unmatched combination of a controlled asset network, new digital platforms and unique competencies, both global and local, regardless of which services and products you need from us.
While some customers will opt for integrated logistics, we understand that others will prefer to only access certain elements. If this is the case for you, you will have the ability to do this, as well as our continued commitment to providing you with the best possible service.
Please contact our local teams to discuss your needs and how we can support you. You can use our contact form above or reach out to your Maersk Sales and CX representatives.
Invoices issued before your business was carried over to Maersk should be paid as specified on those invoices.
Now that Hamburg Süd has been united with the Maersk brand, we can offer you access to Maersk’s extensive suite of products and services, adding increased visibility and control in your global supply chain. There may be some changes to the offering, but the goal is to ultimately bring you more options for your supply chain and to offer you more modality and fewer restrictions.
Information on all our products and services is available on Maersk.com. You can also reach out to your Sales Account Manager or contact our Sales teams. They are available to discuss your specific needs and offer more information on the products and services that may be of use to you.
Our current network design is brand agnostic and will not be affected by the brand unification.
For the time being, you can get information on your previous Hamburg Süd bookings via the Hamburg Süd website. You can use your Hamburg Süd details to login.
Though we will give customers as much notice as possible when the time comes to close the Hamburg Süd website, please begin downloading and saving any information you may need longer term.
You can find all historical and current Captain Peter in your Maersk account. That includes information for Hamburg Süd bookings. All you need to do is log in to Captain Peter using your Maersk credentials, then navigate to the ‘Historic’ tab on the top menu, or search for the container as usual.
Yes, in most cases staff will already have responded to you from their Maersk email addresses. However, you can use either Hamburg Süd or Maersk contact details for the time being, both are still active.
You may have received an email for a Sales or Customer Experience representative. They are available to support you in any way you need. They can discuss how this will affect your business, as well as your specific needs and how you can benefit from the unification.
