Need help with Maersk Spot? Looking to contact customer support? We’ve you covered!

Whether you’re managing your booking, tracking your freight status, or navigating local shipping requirements, we’re there to help you with every step of your spot shipping journey.

In this comprehensive guide, we’ll walk you through the key features and functionalities of Maersk’s customer support service—from the intuitive Maersk Hub dashboard to the handy self-service—empowering you to make the most of your shipping experience.

Maersk Spot Customer Support: Frequently Asked Questions (FAQs)

1. What happens if no one is available to answer my chat?

If you contact support outside of operational hours or if there is high demand, a missed chat case will be created. The customer service team will then follow up with you via email.

2. Can live chat remove a finance hold?

No, the live chat team cannot clear financial holds or create invoices. For assistance with these types of requests, you would need to contact the finance team.

3. How can I alter codes that are linked against my user ID?

The live chat can add and remove customer codes on your behalf. You can also reach out to the customer service team.

4. Can I link my customer codes into one so I do not have to switch back and forth when looking at my shipments on maersk.com?

Unfortunately, you cannot. Access and visibility to shipments are based on the specific parties listed on each shipment, so you cannot link all your customer codes together.

5. Do users with access to the same service code share visibility on cases online?

No, case visibility is user-based. The email address you use to log in and create a case is the only account that will have access to that case.

6. How do I stay updated with my shipment?

You can subscribe to shipment status notifications via the Maersk website or download the Maersk App (available on Android and iOS devices).

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