Malaysia: Hardstop on Manual Booking and Payment Update Request

In line with our promotion of Maersk website utilization, effective 23 January 2023, we will no longer accommodate below request via email:

• Booking request
• Booking amendment
• Booking cancellation
• Payment update / payment proof submission

You may submit your booking related request online and here is the step-by-step guideline:
Registration guideline
Export Booklet

If you are making your payment from online banking, getting the payment updated in our system are now easier by simply adding in the invoice or B/L number during the payment process. More details here:
Automatic payment update guideline

For other payment method, please submit the payment proof to our web as below guideline:
Alternative way to upload payment proof via website

In case if you are facing error on the website which not allowing you to proceed with the online request, please provide us the screenshot of the website error (with date) for us to further process.

Should you have any queries or require any assistance, please contact our Customer Service hotline.

Tel: +60386012940 and Email: my.export@maersk.com