Notice for invoices billed with incorrect credit terms

We would like to inform you that our financial system has been upgraded to SAP S/4HANA as of June 13, 2023. Due to this transition, we have identified that some customers may have experienced technical issues resulting in receiving invoices with incorrect credit terms.

Please note that our technical teams are working to resolve this issue as a priority. Meanwhile, we kindly request that you continue making payments according to your agreed payment terms. We apologise for any inconvenience this may have caused and will notify you once this issue is resolved.

If you have any questions or concerns regarding the above, please do not hesitate to reach out to your regular contact person.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

EUR: Albania, Austria, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Egypt, Finland, Georgia, Greece, Guernsey, Guadeloupe, Hungary, Ireland, Israel, Italy, Latvia, Lebanon, Lithuania, Libya, Malta, Montenegro, Martinique, Norway, Poland, Portugal, Romania, Reunion, Serbia, Slovakia, Slovenia, Spain, Switzerland, the Syrian Arab Republic.

NAM: Canada and the United States of America.