Have a general question about your Shipping Instructions?
If you have a general enquiry about Shipping Instructions that you cannot find an answer to online , the easiest and fastest way to tell us is to contact our Customer Experience team through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to: Maersk.com
- From the dropdown options, choose Documentation, Shipping Instructions (SI), Shipping Instruction general enquiry. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
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相关常见问题解答
Why are there 3 original bills of lading? What is a certificate of origin (CO)? What are the risks and liabilities associated with a bill of lading? Do I need to provide a Harmonised System (HS) code and where can I find the correct code? What is the role of the shipper and the consignee in a bill of lading? What is a Letter Of Authority? Can someone send Shipping Instructions for me from a different my.maerskline.com account? What happens if a LOA is not provided for the first Maersk Spot shipment before the first shipment is gated in? What is an example of a bill of lading? How a bill of lading is used in the shipping process? What information must be included in a bill of lading? Do all shipments have a bill of lading?首次访问 Maersk.com?
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