How can I check if I have a general enquiry about a customs submission?
If you have a general Manifest question, the easiest and fastest way to tell us is to contact our Customer Experience team through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to: Create case
- From the dropdown options, choose Customs / Manifest, Customs Mandatory Information query. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
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相关常见问题解答
How do I release my bill of lading at destination to a 3rd party? How can I check if I have an enquiry about a manifest not submitted? How can I check if I have an enquiry about a customs hold or exam? How do I obtain a Certificate/Letter (if SI is submitted)? How do I obtain a Certificate/Letter (if SI not yet submitted? How can I check if I have a general enquiry about the Manifest? How can I check if I have a general enquiry about a customs amendment? How can I check if I have a release enquiry about my Bill of Lading? How do I request a Switch Bill of Lading? Having trouble on our website tracking a shipment? How do I release my bill of lading at a destination counter service?首次访问 Maersk.com？
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