How can I requests a refund or credit?
You can request a refund for Credit Notes that are associated to an Overpayment or a Container Security Deposit. If the Credit Note is marked as 'Non-refundable', then it will be automatically applied to your balance. Please note that if you do not have any Credit Notes, you will not see a tab on MyFinance.
From the hub homepage , click on ‘MyFinance’ from the left task bar, or alternative go direct to MyFinance
Select one or more lines from the Credits & Refunds tab that are marked as 'Refundable' and select 'Refund' button.
If you do not have a bank account associated with your account, you will not be able to proceed until it is added.
Otherwise, enter required details and 'Submit refund request'.
You will be notified once your Refund request has been approved or rejected, and you can check on the status of your request in the Credits & Refunds tab.
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