LinkedIn
WeChat
If you see something wrong on your invoice, you can raise a dispute through MyFinance. Your dispute will be logged immediately, and the dispute team will help resolve your case swiftly.
- On the hub homepage, select MyFinance from the left task bar, or alternative go direct to MyFinance.
- In MyFinance, click on Open, Overdue, Paid, Credits tab.
- Select single or multiple invoices with same dispute reason.
- Once selected the sticky panel will appear, click on the icon to dispute.
- Select one of the following reasons for your dispute:
- Incorrect Rate
- Already Paid
- Incorrect Payer
- Missing Information
Please provide proof for your dispute by attaching any supporting evidence.
In case you choose Incorrect Payer we will guide you to the edit payment details from the shipment binder. This will be processed within a few hours and your invoices will either be amended, cancelled or a new invoice will be generated.
这些信息是否有用？
相关常见问题解答
How can I amend my payer details or terms? How can I change my customer details? How can I check when my payment is not updated online? How can I requests a refund or credit? How can I update a Payer rule? How can I update an Export Demurrage or Detention Payer rule? How can I update an Export Payer rule? How can I update an Import Demurrage or Detention Payer rule? How can I update an Import Payer rule? How can I update an existing export demurrage or detention Payer rule? How can I update an existing import demurrage or detention Payer rule?首次访问 Maersk.com？
与我们一起，找到您开始物流之旅所需的一切。
联系我们
联系我们
开始与支持团队实时聊天
销售洽询
请联系我们，我们将在两个工作日内答复。