Where can I raise an Invoice dispute?

Finance Charges Invoice and payment 滞港费与滞期费

If you believe that there is an issue with your invoice, you can raise a query online.

  1. From the hub homepage, click on MyFinance from the left task bar, or alternative go direct to MyFinance.
  2. In the search field enter your shipment number.
  3. When located, select the Raise Dispute icon.
  4. Complete the necessary details and submit the invoice dispute for our team to review.
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相关常见问题解答

How can I amend my payer details or terms? How can I change my customer details? How can I check my Demurrage / Detention details? How can I check when my payment is not updated online? How can I dispute an invoice? How can I request Demurrage / Detention freetime? How can I requests a refund or credit? How can I update Freetime correctly? How can I update a Payer rule? How can I update an Export Demurrage or Detention Payer rule? How can I update an Export Payer rule? How can I update an Import Demurrage or Detention Payer rule?

常见问答主题

订舱前 订舱 订舱后 离港前 转运 到港

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