How can I split or combine my booking?
If you wish to split or combine a booking, the easiest and fastest way is to contact our Customer Experience team through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to: Create case
- From the dropdown options, choose Booking, Amend a Booking, Split or combine a booking. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
抱歉，出现错误
这些信息是否有用？
感谢您的反馈！
很抱歉我们无法提供更多帮助，请查看以下相关常见问题解答。
很抱歉，您今天未能找到想要的内容
请使用以下一种选项联系我们的客户体验团队
在线聊天
在线注册并与我们的支持团队成员联系，即刻获得答复。
个案管理
我们的客户服务代理将尽快处理您的个案。
相关常见问题解答
How can I reserve a container against my booking? How do I add or remove container in a booking? How do I change the contract number for a shipment? How can I amend my choice of vessel? How do I make an amendment to my booking? How do I change the port of loading or discharge on my booking? How do I change the type of containers on my booking? 如何修改订舱？首次访问 Maersk.com？
点击此处查看如何使用我们的数字化服务。
联系我们
在线聊天
立即在线注册，我们的线上客服团队，将在正常工作时间内为您提供在线答疑。
销售洽询
请联系我们，我们将在两个工作日内答复。