Demurrage and Detention charges can be a major breakpoint in logistics, especially as they add exorbitantly to the already soaring shipping costs. But, what if there was a way to reduce or even eliminate these fees? At Maersk, we have developed a suite of digital solutions that can help you take control of your Spot shipment journey and optimize your shipping budgets.

In this article, we’ll introduce you to Freetime Extension to help manage your D&D costs.

1. How is the Freetime Extension charge displayed on a per-day basis?

The system shows charges for allowable blocks (e.g., 4 days, 8 days), not daily charges.

2. Can I dispute charges if purchased Freetime isn’t applied to my shipment?

No, these purchases are non-refundable and function as ‘use it or lose it’ insurance against overtime. However, the purchased days will still be applied to your shipment, even if you don’t end up needing the full allotment.

3. Where can I view my purchased Freetime?

You can check the Freetime Extension from the shipment details page on maersk.com—which displays both pre-existing and purchased free days. If it is not visible, you can reach out to customer service.

4. If I have Freetime in my booking, do I need to add it again?

You have a limited number of free days in your booking. Any additional Freetime will need to be purchased and added separately on top of your existing allocated free days.

5. Why do I not see the option to purchase Detention or Demurrage Extensions?

This may happen due to reasons such as user access limitations, country-specific regulations, and variations in tool availability by country.

6. Does purchasing Freetime in advance always come with a discount?

Yes, pre-purchasing Freetime offers at least 20% savings compared to purchasing during the shipment.

7. How do I know if I’ve purchased the optimal number of days in Freetime Extension?

Our tools provide guidance on the estimated last free day based on your current shipment plan and the number of days you’re considering adding—allowing you to plan your shipment and calculate the number of free days you might require. Additionally, the system will display the percentage savings you’ll achieve by purchasing the Extension upfront versus waiting until after discharge.

8. Can I purchase Freetime Extensions for shipper-owned containers (SOCs)?

No, the Freetime Extension products are not available for shipper-owned containers. This feature is currently limited to containers owned or leased by us (i.e., Maersk).

9. How do I know if the Freetime Extension I’ve purchased has been applied correctly?

You can check the shipment details page to see the total Freetime, including any Extensions you’ve purchased. If you have any issues or concerns, you can reach out to our customer service team, who can investigate and ensure the Extensions are properly applied.

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