Shipping to and from Australia
Your complete guide to shipping to and from Australia. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
款项
了解发货时付款方式概况。
Maersk Australia’s Money in the Bank Policy means you no longer have to provide the payment remittance for your shipments!
Documentation Release
Bills of Lading and Electronic Delivery Orders are released automatically once the invoiced funds have been cleared by our bank. Funds may take up to 24 hours to clear for AUD payments and up to 48 hours for other currencies.
Customers will need to take into account the payment processing period when requesting documents as they will not become available until the funds have been cleared.
For instant documentation release we recommend you use Maersk’s secure SmartPay system.
Multiple Invoices
To ensure your payment is processed efficiently we ask you quote the 10-digit invoice number as your payment reference. If you are paying multiple invoices in the one transaction you will need to send a payment breakdown along with your bank remittance to au.rem@maersk.com.
Invoice Status
To check the clearance status of your invoice go to MyFinance > Search. Invoices will be displayed as Open or Paid.
For additional support contact our local team via Live Chat.
What is Credit/Debit Card payment?
Credit/Debit card is our online payment solution, giving you access to pay invoices by credit/debit card at your own convenience 24/7.
Benefits of Credit Card are
- Instant freight release which enables faster cargo release (all invoices are paid for shipment).
- No fees Eliminate checks, courier expenses and other administrative expenses.
- Convenience Pay your invoices online, anytime, anywhere, 24/7.
- Simplicity Paid in one click means no more remittance advice or following up.
- Multiple invoices Pay single or multiple invoices with transaction amount limited to $10, 000.
Getting Started
1. If you have not registered on Maersk website
- Sign up for free registration here.
- Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Credit/Debit Card payment option.
2. Set up card details
- In MyFinance page navigate to ‘Profile’ > ‘Credit/Debit Cards’ tab to set up your card details. By updating details in this tab, you are able to save your tokenized card, which you can use for future payments.
- In case you don’t want to save your card details for future use, then navigate to ‘ePayment’.
- select invoices to pay.
- select credit/debit card option.
- select ‘new credit card’ option.
3. Making payments
- Navigate to the ‘ePayment’ tab in MyFinance.
- select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- select the credit card you wish to pay from.
- agree to the terms and conditions and then click ‘Continue’.
- After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
- Receipts can be downloaded from the ‘Paid Invoices’ tab. Please note it may take up to 24 hours for receipts to be available.
EDO will be sent to your nominated address within 4 hours upon freight release is initiated, for urgent releases or you wish to nominate a different email address please request online:
Paid Via SmartPay/Credit Card/Compay: EDO request
Manage your account online 24/7 - View, print, dispute and pay your invoices any time anywhere! Get started now with MyFinance on https://www.maersk.com/
- SmartPay: Instant freight release, no remittance and NO fees!
- To use SMARTPAY register now with My Finance on Maersk at this stage we accept AUD invoice only. We also accept Credit card (Visa /Master Card) with no currency restriction, however 3% fee applies.
- Bank Transfer:
- Account Name: Maersk A/S
- AUD BSB:242000 Account:234050001 Swiftcode: CITIAU2X
- USD BSB:242000 Account:234050044 Swfitcode: CITIAU2X
- Bank: Citibank N.A (Sydney Branch) Address:2 Park St, SYDNEY, NSW,2000
- EUR Account:0012307529 Swiftcode: CITIGB2L IBAN:GB51CITI18500812307529
- Bank: Citibank N.A Address: Citigroup centre 33 Canada Square, Canary Wharf, London
Note: To avoid unnecessary delays and costs it is essential that you have paid your invoice in full, by the due date. Payment 2 days prior to ETA is recommended in order to avoid delays.Your documentation will be released within 24 hrs of payment being received. For same day freight release, fund and remittance advice must be received by 9am AEST. We will not able to release your document unless the Invoice number is provided in remittance advice and email to au.rem@maersk.com for allocation.
- COMPAY: It may take up to 48 hours to receive EDO/BL due to the delay in receipt of funds from COMPAY, we recommend SMARTPAY for urgent releases.
- OFAC embargoed shipments
Shipment from/to Cuba, North Korea, Sudan or Syria are under United States of America (U.S.) trade sanctions (OFAC embargoed shipments), payment for the related invoice(s) must be made to Handelsbanken in the currency of the invoice.
- Bank name: Handelsbanken
- Bank address: Havneholmen 29 Copenhagen 1561 V Denmark
- Account owner: A.P. Moller Maersk A/S
- Currency: EUR Registration number: 6499
- Account number: 3000013
- IBAN: DK0264990003000013
- SWIFT: HANDDKKK
Documents cannot be released for payments made to the incorrect account, and Maersk Line will not be held responsible for incorrect payments.
What is Smart Pay?
SmartPay is our online payment solution, giving you access to pay local currency invoices by bank transfer at your own convenience 24/7.
Benefits of Smart Pay are
- Instant Freight Release which enables faster cargo release (all invoices are paid for shipment)
- No fees Eliminate wire transfer and other transaction fees. SmartPay is free to use
- Convenience Pay your invoices online, anytime, anywhere, 24/7
- Simplicity Paid in one click means no more remittance advice or following up
- No limits Pay multiple invoices and unlimited sums in a single transaction
Getting started
1. If you have not registered on Maersk website
- Sign up for free registration here.
- Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Smart Pay payment option.
2. Set up bank details
- In MyFinance page navigate to ‘Profile’ > ‘Settings’ > ‘Payment Setup ’> ‘Add Bank Account button to set up a bank account. Please note it may take up to 24 hours to verify your account information.
- Once your bank account is set up in MyFinance, Authorise’ tick box will show a check mark in the Smart Paycolumn.
3. Making payments
- Navigate to the ‘MyFinance’ from theManageManage.
- select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- Click Pay button.
- select the bank account you wish to pay from.
- agree to the terms and conditions and then click ‘Proceed to paybutton’.
- Click Submit Payment button after reviewing the summary of invoice(s) and total amount to be paid.
- After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
- Receipts can be downloaded from the ‘Paid ’ > select the invoice no. > select the 3rd icon Download Payment Receipt .
The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.
Maersk uses the rate of exchange at the prevailing conversion rate on the date of issuing the first invoice for the shipment in question. The same conversion rate will be applied to any subsequent invoice(s) issued in relation to the same shipment. For import detention and demurrage invoices, Maersk will convert the currency based on the last available rate of exchange on the invoice creation date.
For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.
MyFinance
我们的网络平台随时为您提供信息和洞察。
动态信息
通过 MyFinance,您可轻松了解所提供的各类数字服务和您的应付款。 知晓您的发票支付和逾期发票状态,从而管理您的现金流并按时付款。
轻松又安全
无论您身在何处,借助 MyFinance 就能访问财务信息。 所有我们的金融服务均以数字化方式提供,非常安全。
MyFinance 在线功能
开具发票- 所有未结清的发票都会列于此标签下。
- 可搜索和下载单张或多张发票。
- 您还可以查看和下载发票的 PDF 副本。
- 单张和批量发票(一个争议原因)可以在“开具发票”标签下提出争议。
- 客户账户中的未结清信贷将在此标签下列出。
- 在此标签下可查看已支付的发票。
- 您也可以查看发票和付款收据。
- 单张和批量发票(一个争议原因)可以从“已付发票”标签下进行争议。
- 您可在此标签下查看有争议的发票。
- 客户可以查看状态和评论。
- 客户可以查看所有未结清的发票和贷方。
- 在 MyFinance 上注册的 CHA、第三方代理可以从搜索标签中查看和下载本地发票。
- 对于运费、滞箱费和滞港费发票类型,需要收货人的批准。您可在线申请此批准。
- 收货人/付款人可通过聊天或发送电子邮件至 CENWWWSVCREG@maersk.com(附上客户和代理人代码的详细信息),要求代理人链接至其客户代码。
- 已进行线下支付(支票、汇票等)的现金客户可通过“开具发票”标签在线提交支付汇款。
- 您还可通过其他选项来提交汇款。 点击“创建支付汇款”按钮
- 无正确的发票
- 这是一项定金/预付款
- 集装箱保证金
退款
- 您可以在线提交退款申请
- 多付款项
- 集装箱保证金
- 查看您的退款申请状态