We provide convenience and better visibility to our customers through proactive communication via email whenever an Invoice pdf is generated.
The benefits of this new feature are listed below :
- Convenience – Get notified anytime & anywhere, 24/7 whenever an invoice is ready without the need to check MyFinance constantly.
- Transparency & Visibility – Mitigate the uncertainty of invoice availability.
- Reduce to & fro communication – No need for constant follow-ups with CX or Finance teams.
- No Fees - This new feature is absolutely free to use.
Getting started :
- If you have not registered on Maersk website :
- Sign up for free registration here.
- Once you’ve registered on Maersk website, you will have access to MyFinance portal.
- Getting Subscribed to the new proactive feature :
- Once logged into MyFinance, on the Dashboard tab you’ll see a pop-up for subscription to Notification for new invoice. Please click on the Switch to turn it on.
- Or, please click on your Account button and select Manage Subscriptions. The page will display all the events you’d like to be notified for. Please click on the Switch for Invoices & Payments to turn it on.
- Upon following anyone of the above steps, you are all set to receive our Proactive email notifications on your registered email address.
Kindly note that, this notification email will not include Invoice pdf attachment. We shall include it in next increments.
We provide convenient and secure online payment options to ensure swift transactions for payments in India. Our online payment options are facilitated by Razorpay and HSBC.
Below are the online payment options available in MyFinance portal:
- Internet Banking - Pay online using your respective bank’s portal.
- UPI - Utilize UPI for seamless payments through your preferred mobile payment applications.
Benefits are listed below:
- Instant Freight Release - Enables faster BL and Cargo release (after all invoices are paid for the shipment).
- No Fees - Eliminate wire transfer and other transaction fees. This option is free to use.
- Convenience - Pay your invoices online, anytime, anywhere, 24/7.
- Simplicity - Paid in one click means no more remittance advices or follow-ups.
Getting started:
- If you have not registered on Maersk website :
- Sign up for free registration here.
- Once you’ve registered on Maersk website you will have access to MyFinance, where you’ll find the Online payment options.
- Making Payments:
- Select the invoices you wish to pay on MyFinance and click on pay.
- Select the online payment option with Razorpay and continue to payment.
- Select your preferred payment method (Internet banking or UPI) and pay.
- If the payment succeeds, you'll see a payment confirmation page and you'll receive an email with the payment acknowledgement.
- Within a few minutes after your payment, the invoices will be moved to "Paid" tab and the payment receipt will be available.
Key notes:
- This feature is applicable only for INR payments for “Exact Available Invoices on MyFinance”.
- Partial payments aren’t allowed. Full payments for multiple shipments / invoices are allowed.
- Advance (on-account), OFAC, USD and Credit card payments will be reviewed and incorporated in later increments.
- The limit set for UPI transactions is INR 1 lakh only. Customers can opt to use Internet Banking for higher amounts.
Unable to see the Pay option (greyed-out), please follow the below steps :
- Click on the “Account” icon and go to Settings.
- Click on “Your permissions” tab and check for a tick on the box “Perform online payment”.
- If this box is unticked, please contact Live Help and request for Permission Access for “Perform Online Payment”.
- Our team will assist you further to get access and you shall be able to make Online Payments on MyFinance
The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.
Maersk uses the rate of exchange at the prevailing conversion rate on the date of issuing the first invoice for the shipment in question. The same conversion rate will be applied to any subsequent invoice(s) issued in relation to the same shipment.
For import detention and demurrage invoices, Maersk will convert the currency based on the last available rate of exchange on the invoice creation date.
For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.
What is Smart Pay?
SmartPay is our online payment solution, giving you access to pay local currency invoices by bank transfer at your own convenience 24/7.
Benefits of Smart Pay are
- Instant Freight Release which enables faster cargo release (all invoices are paid for shipment)
- No fees Eliminate wire transfer and other transaction fees. SmartPay is free to use
- Convenience Pay your invoices online, anytime, anywhere, 24/7
- Simplicity Paid in one click means no more remittance advice or following up
- No limits Pay multiple invoices and unlimited sums in a single transaction
Getting started
1. If you have not registered on Maersk website
- Sign up for free registration here.
- Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Smart Pay payment option.
2. Set up bank details
- Your country requires physical mandate forms to be submitted to banks, which will then be approved or rejected by the bank.
- Once your mandate form request has been approved by bank, then your bank details will be updated in our systems. Post which you can start making payments online
- Please reach out to your local office contact to know more about how the mandate form needs to be filled and submitted.
3. Making payments
- Navigate to the ‘ePayment’ tab in MyFinance.
- select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- select the bank account you wish to pay from.
- agree to the terms and conditions and then click ‘Continue’.
- After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
- Receipts can be downloaded from the ‘Paid Invoices’ tab. Please note it may take up to 24 hours for receipts to be available.
