We at Maersk constantly strive to improve our service to our customers. To offer more ease in doing business, and enhancing better customer experience, we are re-introducing e-finance solution “MyFinance” for dispute.

Benefits

  • Easy to raise dispute
    • The new experience lets you fill up the details needed, and let our finance team review your dispute faster.
    • Invoice / Rate Discrepancy : we encourage you to submit along with the confirmation from Sales / latest quotation that you received.
    • Damage Repair : we encourage you to submit dispute along with the photo / video during stuffing / un-stuffing process
  • Easy to track
    • The new design will let you know the status of the dispute i.e. whether a dispute is accepted, rejected or is in-progress

Kindly be informed after submission dispute teams will require time to review your request hence please expect first feedback will be receive within 7 working days.

Discover more the better experience in managing your Dispute click below downloadable attachment to see step-by-step guidance.

Visit our Maersk website to manage your shipment easily and seamlessly (see the guidance here).

Rest assured that we are doing our best to maintain valuable customer experience.

We want to thank you for your business and looking forward to continuously serving your global transportation needs.

Anything you need, we’re here to help

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解决方案

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