Notice for delays in payment application and freight release

We are excited to announce a significant upgrade to our financial system by transitioning to SAP S/4HANA in October 2024. This upgrade will bring numerous benefits to our operations, enabling us to serve you better. However, we want to inform you about the upcoming changes and challenges that you may experience during this transition. The upgrade to SAP S/4HANA will require us to temporarily suspend some of our financial system functions. We will make every effort to minimise any inconvenience caused and ensure a smooth transition

Please note that due to this transition, there will be a system freeze from 18:00 CET on 4 October 2024 to 20:00 CET on 7 October 2024, and customers may experience delays in processing payments in the system from 4 October to 7 October 2024. Subsequently, cash customers will face delays in releasing their freight during this period.

To ensure a timely release of the freight release during the freeze period, cash customers are requested to follow the steps described below:

• Customers are requested to download the invoices from MyFinance on or before Thursday, 3 October 2024, for the shipments to occur during the freeze period.
• For invoices that were not generated or in the case of advance DnD, please reach out to your regular contact person to obtain the invoice value.
• Customers are requested to make the payment well in advance (as per the regular mode of payment) and share the payment proof and remittance details with the finance team.
• Customers are requested to make full payments, so the manual processing time is reduced.
• The Maersk finance team will check the remittance details and payment proofs, confirm the payment in the bank, and update the system.
• Once done, the finance team will revert to the customer accordingly through the respective channel to their regular business address.
• After confirmation from the Maersk finance team, the customer can proceed to the cargo/BL release.
• Once the system is up after the business cutover (18:00 CET on 4 October 2024 to 20:00 CET on 7 October 2024 ), the finance team will post the payment in SAP S/4HANA and issue the posting document and payment receipts.
• Customers can reach out to the Maersk finance team for payment receipts after the cutover is finished

If you have questions about the above, please contact your regular contact person. In addition, we would like to encourage you to be proactive in preparing for the transition and perform business-critical activities in advance.

Please note that the dates mentioned in this advisory are related to the upcoming system Go-Live. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to the upgrade.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

Asia Pacific: Indonesia, Papua New Guinea, Philippines, and Thailand

Europe: Algeria, Iceland, and Morocco

North America: Mexico

Latin America: Antigua and Barbuda, Netherlands Antilles, Argentina, Aruba, Barbados, Bolivia, Brazil, Bahamas, Belize, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominican Republic, Ecuador, Grenada, Guatemala, Guyana, Honduras, Haiti, Jamaica, Saint Lucia, Nicaragua, Panama, Peru, Puerto Rico, Paraguay, Suriname, El Salvador, Trinidad and Tobago, Uruguay, Venezuela, and British Virgin Islands.

India, Middle East and Africa: Afghanistan, Angola, Burkina Faso, Benin, Botswana, Congo, The Democratic Republic of the Congo, Côte d'Ivoire, Cameroon, Cape Verde, Djibouti, Ethiopia, Gabon, Ghana, Gambia, Guinea, Guinea-Bissau, Kenya, Liberia, Lesotho, Madagascar, Mali, Mauritania, Mauritius, Malawi, Mozambique, Namibia, Niger, Nigeria, Pakistan, Rwanda, Seychelles, Sudan, Sierra Leone, Senegal, Somalia, Eswatini, Togo, Tanzania, Uganda, South Africa, Zambia, and Zimbabwe.