Hi, I'm Anna, I live in Poland, and I am Customer Service Manager in the Centre of Excellence for North Europe Continent region at Maersk. What I love most Maersk are the people, the training and career opportunities, and the supportive environment.
Start of my logistics journey
I first joined Maersk in 2007 as an export customer service agent, gradually moving through various roles in customer experience until I became a manager. In 2019, I left to explore different aspects of logistics, working in the forwarding industry, with a forwarder, and even on the customer side. By March 2023, I felt it was the right time to return to Maersk to lead a team of leaders.
Returning to Maersk
Returning to Maersk was an easy decision. I had missed the fast-paced environment, the complexity of the work, and the direct interaction with customers. The values and culture at Maersk, along with the familiar faces, made it feel like coming home.
Now, as the Customer Service Manager, I oversee a team within the Direct Transport Customer Service, my team work with handling forwarders above a certain shipment volume across Poland, DACH, and the Netherlands.
My manager who hired me in my first forwarding company 20 years ago, provides huge support. She leads by example and embodies Maersk’s values in all her decisions. We share the same office, and I receive daily feedback from her which is incredibly valuable. She has taught me a lot, and along with the excellent training programmes at Maersk, I feel comfortable in my role and leading my team.
Training and career development
Maersk offers exceptional opportunities for growth and development. There’s a strong emphasis on empowering employees to shape their careers through open conversations with managers and access to various training and mentorship programmes. Our road growth maps, and performance reflections offers flexible and are tailored to our individual goals.
The Learning and Development team ensure that we have what we need to be successful. For example, when the Centre of Excellence was created and I rejoined Maersk, we had dedicated trainers covering different areas such as process, operations, and customer service. If we ever need training that isn’t available, we can request it. Everything is possible here!
What makes Maersk special?
The culture and people at Maersk are truly unique. I can’t recall a single person I didn’t like working with. We have a work environment where everyone treats each other with respect, regardless of who they are, and there’s always an openness to feedback and making improvements. I can express my thoughts openly as the culture here fosters honesty and communication. For me, it’s not only about the compensation or career progression; it’s also about working with individuals who embody our values.
Inclusion at Maersk
I’m passionate and supportive of Maersk’s approach to diversity, equity, and inclusion. Every day I see how we are becoming more open and how those who bring diverse perspectives are appreciated and valued. During the four years I was away from Maersk, there has been a noticeable change. We’ve always been open to diversity but now we are actively talking about it.
Maersk’s participation in Pride parades and other events every year in Poland and around the world is a testament to this commitment, and it’s also a wonderful opportunity for me to show my support. When I talk to people about why they want to join Maersk, many say it’s because of Maersk’s reputation for inclusivity and diversity, which makes me proud.
Maersk is a special place to work
The dynamic, inclusive, and supportive culture here makes it a special place to work. I’m grateful for the opportunities and the incredible people I work with every day. I’m proud to lead a diverse team and be surrounded by supportive peers. The environment here allows everyone to strive for whatever career goals they have and to express themselves no matter who they are.
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