How can I check if I have a general enquiry about my Bill of Lading?
If you have a general documentation question, the easiest and fastest way to tell us is to contact our Customer Experience team through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to: Maersk.com
- From the dropdown options, choose Documentation, Bill of Lading, Bill of Lading general enquiry. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
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相关常见问题解答
Why are there 3 original bills of lading? Does Maersk Go offer a Switch Bill of Lading? What are the risks and liabilities associated with a bill of lading? What is the role of the shipper and the consignee in a bill of lading? Can I, as a buyer, fill in the shipping instructions? What is a certificate of origin (CO)? What happens if a LOA is not provided for the first Maersk Spot shipment before the first shipment is gated in? How can I request a verify copy bill? Who needs a bill of lading? What two purposes does a bill of lading serve? Can someone send Shipping Instructions for me from a different my.maerskline.com account?首次访问 Maersk.com？
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