We are writing to inform you that we will be undergoing a financial system upgrade to SAP S/4HANA. While we are excited about the many benefits that this new system will bring to our operations, we would like to take this opportunity to inform you about some upcoming challenges that you may experience during the transition. The upgrade to SAP S/4HANA is a significant change that will require us to temporarily suspend some of our financial system functions during the transition. We understand that these delays can be frustrating, and we apologies in advance for any inconvenience this may cause.

Please be informed that due to the system migration the MyFinance portal will be down from 15:00 CET on 9 June 2023 to 12:00 CET on 10 June 2023.

Please note that during this period, downloading invoices, receipts, credit notes, raising disputes, requesting refunds, and paying invoices functionalities will be unavailable. We advise our customer to perform business critical activities in advance due to the unavailability of the MyFinance portal.

If you have any questions concerning the above, please reach out to your local customer service team. In addition, we would like to encourage you to be proactive in preparing for the transition. We recommend that you review this information and make any necessary updates.

Please note that the dates mentioned in this advisory are related to the upcoming system Go-Live. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to the upgrade.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

LAM: Guatemala, Mexico, Ecuador, Peru, Brazil, Dominican, Haiti, Jamaica, Puerto Rico ,Trinidad and Tobago, Venezuela, Argentina, Paraguay, Uruguay, Guyana, Bahamas, Curacao, Suriname ,Aruba.

IMEA: Angola, Cameroun, Gabon, Democratic Republic of Congo, Republic of Congo, Djibouti, Ethiopia, Sudan, Burkina Faso, Ghana, Guinea, Liberia, Ivory Coast, Kenya, Rwanda, Tanzania, Uganda, Madagascar, Mauritius, Malawi, Mozambique, Zambia Zimbabwe, Benin, Nigeria, Togo, Cape Verde, Gambia, Guinea Bissau Mali, Mauritania, Senegal, Botswana, Lesotho, Namibia, South Africa, Swaziland, Rwanda, Somalia, Bangladesh, Sri Lanka, Bahrain, Iraq, Jordan, Kuwait, Pakistan, Saudi Arabia, Yemen, Oman, Qatar.

APA: China, Hong Kong, Mongolia, Taiwan, Japan, Korea, South, Papua New Guinea, Cambodia, Indonesia, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam.

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