How can I submit my Import container release instructions?
Once you're logged in, requesting an Import container release is simple. Just follow the steps below to ensure everything is in place for a smooth release.
- On the hub homepage, enter your shipment number in the search field and click View Details
- On the right side, check the Bill of Lading section — the following four items must be green:
- Waybill Issued
- Import Manifest Submitted to Customs
- Prepaid Charges: Payment Completed
- Collect Charges: Payment Completed
- Once all are green, click Request Delivery Order.
- Review your shipment details (origin, destination, number of containers) and select the containers you wish to include.
- Select I will pick up my cargo for merchant haulage.
- Decide whether to release to: A Badge (3-digit alphanumeric code), or a Haulier.
- Enter your badge code and collection date/time (e.g., 4th June @ 07:00).
- Your return details will be automatically pre-filled based on the terminal but can be amended.
- Review the charges and payers - option to select Import Demurrage & Detention payer if free time is exceeded.
- Add a Reference number if needed (optional).
- On the final Review tab, check details and add one more email recipient if needed.
- Accept Terms & Conditions and click Submit.
- Once confirmed, we will issue a confirmation and your delivery order will be processed.
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