What happens if my dispute is accepted?
If we accept the invoice dispute you raised, then you can expect a revised invoice with the corrections you requested.
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Can I request a physical invoice via mail? When can I expect to receive a resolution to my dispute? What is a late payment fee? Why can I not select “Incorrect Payer” when I dispute during a partial payment? Do I have to add bank account details every time I request a refund? Will I be able to see additional charges that have been included in my total booking cost? Is there an option for me to view or download an invoice, for which I am not party to the shipment? Can I apply for credit? Can I request my invoice to be changed if some of the charges were supposed to be billed to my partner? Can I dispute my invoice if I disagree with what I've been billed? When can I expect to receive my invoice?New to Maersk.com?
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