How can I submit my Import container release instructions?
Once you're logged in, requesting an Import container release is simple. Just follow the steps below to ensure everything is in place for a smooth release.
On the hub homepage, enter your Shipment Number in the search field and click View Details
On the right side, check the Bill of Lading section — the following four items must be green:
- Waybill Issued
- Import Manifest Submitted to Customs
- Prepaid Charges: Payment Completed
- Collect Charges: Payment Completed
Once all are green, click Request Delivery Order
Review your shipment details (origin, destination, number of containers) and select the containers you wish to include
Select I will pick up my cargo for merchant haulage
Decide whether to release to: A Badge (3-digit alphanumeric code), or a Haulier
Enter your badge code and collection date/time (e.g., 4th June @ 07:00)
Your return details will be automatically pre-filled based on the terminal but you can be amended
Review the charges and payers - option to select Import Demurrage & Detention payer if free time is exceeded
Add a Reference number if needed (optional)
On the final Review tab, check details and add one more email recipient if needed
Accept Terms & Conditions and click submit
Once confirmed, we will issue a confirmation and your delivery order will be processed
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相关常见问题解答
What do I need to do if a container is rejected at the load site? What happens if there is a problem with my Change of Destination request? How do I request for a shipment to Retain-on-board? What happens if there is a problem with my Delay in Transit request? What is the best way to enquire about a Return Shipment? How can I return my container to a different depot? How do I request a deadline extension? What happens if there is a problem with my Retain-on-board request? Can I re-use a container? How do I make a transhipment request? How do I submit a container damage report? How can I check a port or terminal update?首次访问 Maersk.com？
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