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Delivery Order:
Once you're logged in, requesting an Import delivery order is simple. Just follow the steps below to ensure everything is in place for a smooth release.
- On the hub homepage, enter your shipment number in the search field and click View Details.
- On the right side, check the Bill of Lading section - the following four items must be green:
- Waybill Issued
- Import Manifest Submitted to Customs
- Prepaid Charges: Payment Completed
- Collect Charges: Payment Completed
- Once all are green, click Request Delivery Order.
- Select the containers you wish to include and ensure ‘Use Maersk Inland Delivery – Carrier Haulage’ is chosen.
- Confirm the town/city name and click Book Inland delivery.
- Add the delivery address, including date and time, along with a contact name and press Continue.
- Review all details are correct, accept Terms & Conditions and click Submit.
- Once confirmed, we will issue a confirmation and your delivery order will be processed.
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What happens if there is a problem with my Re-export request? How do I request for a shipment to Retain-on-board? What happens if there is a problem with my Change of Destination request? What happens if there is a problem with my Retain-on-board request? What is the best way to enquire about a Return Shipment? How can I check if a vessel has space or availabilty? Can I re-use a container? How do I request a deadline extension? How do I request a Re-export? How do I make a transhipment request? What do I need to do if a container is rejected at the load site? What happens if there is a problem with my Delay in Transit request?New to Maersk.com?
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