What happens if my dispute is rejected?
We do a thorough investigation before deciding whether we should accept or reject the dispute. If we reject the dispute, then we see no issues with the original invoices you were sent and expect you to pay the invoiced amount by the due date indicated. You can raise another dispute if you are not happy with this decision.
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相关常见问题解答
Why can I not select “Incorrect Payer” when I dispute during a partial payment? Can I request a physical invoice via mail? When can I expect to receive a resolution to my dispute? What is a late payment fee? Will I be able to see additional charges that have been included in my total booking cost? What happens if my dispute is accepted? Do I have to add the Bank account every time for the Refunds? Can I change my payable party after bookings are placed? Can I apply for credit? Can I request my invoice to be changed if some of the charges were supposed to be billed to my partner? Can I dispute my invoice if I disagree with what I've been billed? When can I expect to receive my invoice?首次访问 Maersk.com？
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