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We do a thorough investigation before deciding whether we should accept or reject the dispute. If we reject the dispute, then we see no issues with the original invoices you were sent and expect you to pay the invoiced amount by the due date indicated. You can raise another dispute if you are not happy with this decision.
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我们的客户服务代理将尽快处理您的个案。
相关常见问题解答
When can I expect to receive a resolution to my dispute? Can I request a physical invoice via mail? Do I have to add bank account details every time I request a refund? Why can I not select “Incorrect Payer” when I dispute during a partial payment? What is a late payment fee? Will I be able to see additional charges that have been included in my total booking cost? What happens if my dispute is accepted? How do I add additional email recipients to payment confirmations in MyFinance? Is there an option for me to view or download an invoice, for which I am not party to the shipment? How do I pay an invoice with the QR code printed on my invoice? Can I pay charges before an invoice is issued? Can I upload an invoice list and pay in bulk?New to Maersk.com?
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